My records show that I've bet 6 half time lines in the last 4 weeks, none of which were graded until the game was over, and all of which were graded at the exact same time as the full time wager, so I'd assumed that was how your grading software works.. Seemingly more of a problem than I thought though.
Tough crowd! Honestly, though, we appreciate all the feedback, especially when it comes to any simple things we can improve on. To address the above points:
Nighthawk: Cian is the right person to speak to about XML feeds, whether by phone, chat or e-mail. I see you've had several emails back and forth with him on this and hope he can accommodate your needs. Matchbook's XML feeds were originally configured for odds comparison sites, but as more individuals have started to request them, we are expanding their capabilities.
Chuck: You don't need to mention the Rx, but you do need an activated account in order for us to bonus it. We've sent you instructions on how to activate your account--let us know if you have any problems.
Ensign Lee and Money Transfer: Our offer is good through Sunday and is only valid for North America.
Tenman: The particular outcome of a halftime line does not influence when we pay it out. We did miss the BC/NC State halftime until 9:24:22 pm, which I think was 5 to 10 minutes into the 3rd quarter. Please accept our apologies.
Santo: There is no programming reason why we would have to grade halftime lines at the same time as full-game lines. You should see an immediate improvement on this issue.
Again, please keep the feedback coming on anything we can improve at Matchbook, big or small. Since our primary mission is to support customers as they trade against each other, we feel like you can hold us to a very high standard.
Nighthawk: Cian is the right person to speak to about XML feeds, whether by phone, chat or e-mail. I see you've had several emails back and forth with him on this and hope he can accommodate your needs. Matchbook's XML feeds were originally configured for odds comparison sites, but as more individuals have started to request them, we are expanding their capabilities.
Chuck: You don't need to mention the Rx, but you do need an activated account in order for us to bonus it. We've sent you instructions on how to activate your account--let us know if you have any problems.
Ensign Lee and Money Transfer: Our offer is good through Sunday and is only valid for North America.
Tenman: The particular outcome of a halftime line does not influence when we pay it out. We did miss the BC/NC State halftime until 9:24:22 pm, which I think was 5 to 10 minutes into the 3rd quarter. Please accept our apologies.
Santo: There is no programming reason why we would have to grade halftime lines at the same time as full-game lines. You should see an immediate improvement on this issue.
Again, please keep the feedback coming on anything we can improve at Matchbook, big or small. Since our primary mission is to support customers as they trade against each other, we feel like you can hold us to a very high standard.
Hi Phigment: Commission credits are given to you dollar for dollar against any transaction fees you pay. Once you have commission credits in your account, they automatically offset any commissions you are charged going forward. So in your transaction report, you'll see one line indicating the commission fee and another line indicating the commission credit rebate.
We haven't forgotten about your firewall issues; our programmers are so square they still think of Saturday and Sunday as the "weekend," so they haven't had time to address this yet.
Chuck: Sorry that you are having trouble activating your account. We tested the activation e-mail across every major browser, mailbox, and webmail system without any problems, so we're curious to know what's happening in your case.
Remember, though, the whole point of the exercise is to make sure we have an e-mail address that is definitely from the customer so we can send him a new password when necessary. If you send us an e-mail from the same address that you opened your account with, we can activate the account for you. We'll also be happy to give you the last of our $50 bonuses.
We haven't forgotten about your firewall issues; our programmers are so square they still think of Saturday and Sunday as the "weekend," so they haven't had time to address this yet.
Chuck: Sorry that you are having trouble activating your account. We tested the activation e-mail across every major browser, mailbox, and webmail system without any problems, so we're curious to know what's happening in your case.
Remember, though, the whole point of the exercise is to make sure we have an e-mail address that is definitely from the customer so we can send him a new password when necessary. If you send us an e-mail from the same address that you opened your account with, we can activate the account for you. We'll also be happy to give you the last of our $50 bonuses.
