I have always heard of how 5dimes customer service is the worst there is, but I never had any issues with them until today. I was trying to have an error corrected in my account and was hungup on by them. I then called back and asked for a supervisor and the lady was combative. DON'T USE 5DIMES IF YOU WANT A DEPENDABLE BOOK.
I asked them to correct an error and they said call back in 20 minutes and hung up on me.. It was a $10 error and I have put ALOT through them through the years. I was in shock. I was 100% professional and courteous as I know you get more with sugar in this world then in being a combative jerk.
They said to call back in a few then proceeded to hang up, whats the problem? Oh they forgot to say "god bless you and have a nice day"? Get real its fivedimes, they are bunch of angry hillbillies but what are you gonna do? Now everybody knows that your a ten dollar bettor and a crybaby, if only you could turn back time.
uke1:
I am a much larger player than $10, closer to what you cite, but I am not going to put specifics on a message board of that type, but I just wanted to treated courteously, that is all. It unnerves me to be hungup on by a CUSTOMER SERVICE EMPLOYEE. I was with Pinnacle for years, the greek for years and BOTH were 100% professional, I decided to give 5dimes a shot, but I now regret that.
I too have had problems with 5dimes customer service as so have many other people. In fact, some people won't bet with them for this reason alone.
I usually use the live chat option on their web site since they used to sell your phone number if you called in using your cell phone or home phone. Sometimes I will ask a question and they won't type anything. They wait for over a full minute before typing something.
However, I recently have had a couple occasions with their live help that were very nice. They were professional and answered my questions in a timely manner. Hopefully they are hiring better people realizing that they may be losing customers due to their past poor customer service.
I usually use the live chat option on their web site since they used to sell your phone number if you called in using your cell phone or home phone. Sometimes I will ask a question and they won't type anything. They wait for over a full minute before typing something.
However, I recently have had a couple occasions with their live help that were very nice. They were professional and answered my questions in a timely manner. Hopefully they are hiring better people realizing that they may be losing customers due to their past poor customer service.
