Message I got before downloading............
I can Add as an exception? It doesn't look like anyone else had problems so maybe I should ignore and download, :think2: any thoughts appreciated?
<header class="title">
Avira prevents you from opening a potentially harmful website.
Warning! This site might harm your system. It was blocked for your protection.</header> <article class="desc">This website has been identified as a malware site. Malware infects your computer and can include viruses, worms, spyware and trojan horses.
TIA....
</article>
I can Add as an exception? It doesn't look like anyone else had problems so maybe I should ignore and download, :think2: any thoughts appreciated?
<header class="title">
Avira prevents you from opening a potentially harmful website.
Warning! This site might harm your system. It was blocked for your protection.</header> <article class="desc">This website has been identified as a malware site. Malware infects your computer and can include viruses, worms, spyware and trojan horses.
TIA....
</article>
You guys can can still up here in plenty of time. It was posted Thursday night.
http://www.therxforum.com/showthread.php?t=1022603
-murph
These support people are so friggen stupid:
(This is the 4th support person I've been chatting with on this issue)
Your Question: could not log in to poker client
Please wait and one of our operators will be with you shortly.
Your request is important to us. Please wait and one of our operators will be with you shortly.
You are now chatting with Ricardo B (Poker Solutions Agent) - Poker Support
09:17Ricardo B: Hello! Welcome to our Live Chat Department, my name is Ricardo.
09:17Ricardo B: how are you?
09:17FZ: Hi, I downloaded the betdsi poker client yesterday, but could not log in with my username/ password?
09:18Ricardo B: May I please have your username?
09:18FZ: yes: XXXXXXXX
09:20Ricardo B: did you download the aplication from this link?
09:20Ricardo B: http://download.pokermanagement.com/installers/dsiassociate/dsi_com.exe
http://download.pokermanagement.com/installers/dsiassociate/dsi_com.exe
09:21FZ: hmm... I'm at work currently, not at the computer that has the poker client...
09:22Ricardo B: may ask what kind of operative system you have installed in your computer?
09:23FZ: ugh.
09:23FZ: why would that matter? It's a version of Windows, I think Windows 8
09:23FZ: I downloaded the client from here: http://www.betdsi.eu/poker-download.aspx
Ricardo B: The application runs perfectly with windows 8, i suggest you to download the application from the link i sent you09:28
FZ: It's not a problem with the application. It's that I can't login with the betdsi username/password that I was given. Yesterday a person in chat said some kind of syncing had to be done
09:29FZ: There is some other step that needs to be done on your end to enable the account
Now I'm sitting here forever...
!@#!@#!
(This is the 4th support person I've been chatting with on this issue)
Your Question: could not log in to poker client
Please wait and one of our operators will be with you shortly.
Your request is important to us. Please wait and one of our operators will be with you shortly.
You are now chatting with Ricardo B (Poker Solutions Agent) - Poker Support
09:17Ricardo B: Hello! Welcome to our Live Chat Department, my name is Ricardo.
09:17Ricardo B: how are you?
09:17FZ: Hi, I downloaded the betdsi poker client yesterday, but could not log in with my username/ password?
09:18Ricardo B: May I please have your username?
09:18FZ: yes: XXXXXXXX
09:20Ricardo B: did you download the aplication from this link?
09:20Ricardo B: http://download.pokermanagement.com/installers/dsiassociate/dsi_com.exe
http://download.pokermanagement.com/installers/dsiassociate/dsi_com.exe
09:21FZ: hmm... I'm at work currently, not at the computer that has the poker client...
09:22Ricardo B: may ask what kind of operative system you have installed in your computer?
09:23FZ: ugh.
09:23FZ: why would that matter? It's a version of Windows, I think Windows 8
09:23FZ: I downloaded the client from here: http://www.betdsi.eu/poker-download.aspx
Ricardo B: The application runs perfectly with windows 8, i suggest you to download the application from the link i sent you09:28
FZ: It's not a problem with the application. It's that I can't login with the betdsi username/password that I was given. Yesterday a person in chat said some kind of syncing had to be done
09:29FZ: There is some other step that needs to be done on your end to enable the account
Now I'm sitting here forever...
!@#!@#!
[ So... After 4 chat sessions, and probably a total of 40 minutes in chat, they claim that if your regular password has uppercase, you need to use the same
password with lowercase for the poker client. I'm skeptical that this is the problem, but I will try it when I get home. Why it took them so F'ing long to
come up with this, I don't know. I'm glad they had me verify what my "operative system" version is... sigh. ]
09:32Ricardo B: in that case i'm going to reset your password, and i will send you a link with the temporary password
09:32FZ: I can login to the betdsi web page fine.
09:35Ricardo B: give me one moment please
09:38Ricardo B: Thank you for holding.
09:39FZ: no problem
09:40Ricardo B: please note that your password should have the same as you have on your sports account, and it's need to be with lower case
09:41FZ: so, I should log into the poker client with the same password, but in lower case?
09:41Ricardo B: if you still have problems after that please contact DSI Support
09:41Ricardo B: correct
09:42FZ: ok... I'll try that when I get home.
09:42FZ: thanks
09:42Ricardo B: Is there anything else I can assist you with?
09:42FZ: no... thanks
09:42Ricardo B: Please feel free to contact us again if you have any further questions or concerns. Have a good one!
password with lowercase for the poker client. I'm skeptical that this is the problem, but I will try it when I get home. Why it took them so F'ing long to
come up with this, I don't know. I'm glad they had me verify what my "operative system" version is... sigh. ]
09:32Ricardo B: in that case i'm going to reset your password, and i will send you a link with the temporary password
09:32FZ: I can login to the betdsi web page fine.
09:35Ricardo B: give me one moment please
09:38Ricardo B: Thank you for holding.
09:39FZ: no problem
09:40Ricardo B: please note that your password should have the same as you have on your sports account, and it's need to be with lower case
09:41FZ: so, I should log into the poker client with the same password, but in lower case?
09:41Ricardo B: if you still have problems after that please contact DSI Support
09:41Ricardo B: correct
09:42FZ: ok... I'll try that when I get home.
09:42FZ: thanks
09:42Ricardo B: Is there anything else I can assist you with?
09:42FZ: no... thanks
09:42Ricardo B: Please feel free to contact us again if you have any further questions or concerns. Have a good one!
