Hello folks,
I am a long-time lurker here at THERX. Today I come to you with disturbing news about SPORTBET.com.
I have read THERX Forum for a long time. During this time I have read many people bashing SPORTBET and the GM of this operation, JAKE. I had also seen many people here defend SPORTBET. Some of the mods here felt that SBR is too harsh on SPORTBET by rating them a mere "C". I was inclined to agree. It seemed from what I read, that all the players always got paid.
Not this time.
After reading some positive things about SPORTBET here, I decided to post up there on July 28. I sent $2000 thru Neteller for their 20% bonus offer. Starting balance = $2400. THE ROLLOVER WAS 3X. Again, it was 3X. It was stated plainly on their site, 3X.
This rollover would equal $7200. I thought this to be a fair deal.
After 24 hours, I was down to about $500 as a balance. Gradually, over the next 4-5 weeks I built it up with some good luck on MLB dogs. During this process, I fulfilled the 3X rollover. I wagered over $12,000, which means I actually rolled over about 5x.
I should also mention that on Aug 22 they cut my limits from $500 to $250.
Sep 2, I request $2000 to Neteller. Got paid no problem.
Oct 1, I request $2000 to Neteller. Got paid no problem.
Oct 29, I request $730 to Neteller (my remaining balance). Clerk says I will be paid Oct 30 (Saturday).
Nov 2, still no money in Neteller. I check my Sportbet balance and it is $0. I am shocked. I call, talk to Jeffrey. He has no authority to do anything. Fine.
So today I call and ask for Jake. Jake must have been busy, because I get stuck with Tommy. Remember, we are talking about a $730 payout here folks.
Tommy tells me the reason my balance is $0 is because I did not meet the 7X rollover! I remind Tommy that the correct rollover was 3X. No, he keeps saying, it was 7X. He goes on to tell me that the $2000 I got paid Oct 1 should actually have been a payout of around $1200, and the rest of my balance confiscated, due to something he calls the "Bonus Penalty". I remind Tommy again that I was dealing with a 3X rollover, so there should be no "bonus penalty" since I clearly met the rollover.
I ask Tommy "Why did I get paid Oct 1 if there was a rollover issue? Shouldn't your 'Bonus Penalty' have applied on Oct 1?". He says it was a mistake I got paid and that I am "lucky" to have received the Oct 1 payout of $2000, and he is being nice to me by not asking me to send it back to them!!!
I remind Tommy again that there is no way in hell that it was a 7X rollover, because I never would have signed up at your book if that were the case. Not only that, but there is NO MENTION anywhere on the SPORTBET.com site about any "Bonus Penalty". Very misleading.
If you look at their site today, you will see that they are offering a 15% sign up bonus, with a 3X rollover. But for some reason, back on July 28 it was a 7X rollover, so they say. Go figure.
Folks, if you are looking for honesty, play elsewhere. Sportbet doesn't play by their own rules. SBR should probably lower them to D.
The truth is, I think this is mostly just some sort of computer type of mix up. The computer says "7X" so Tommy says "7X". But the most disheartening thing is the way they have dealt with this. All they had to do was email me and say "You haven't met the rollover. You need to play more". Ok, that's reasonable. But to confiscate the whole balance, and not call me, or email me....that's just poor business. Shame on you Sportbet. Do the right thing Jake; send me $730 to Neteller.
I am a long-time lurker here at THERX. Today I come to you with disturbing news about SPORTBET.com.
I have read THERX Forum for a long time. During this time I have read many people bashing SPORTBET and the GM of this operation, JAKE. I had also seen many people here defend SPORTBET. Some of the mods here felt that SBR is too harsh on SPORTBET by rating them a mere "C". I was inclined to agree. It seemed from what I read, that all the players always got paid.
Not this time.
After reading some positive things about SPORTBET here, I decided to post up there on July 28. I sent $2000 thru Neteller for their 20% bonus offer. Starting balance = $2400. THE ROLLOVER WAS 3X. Again, it was 3X. It was stated plainly on their site, 3X.
This rollover would equal $7200. I thought this to be a fair deal.
After 24 hours, I was down to about $500 as a balance. Gradually, over the next 4-5 weeks I built it up with some good luck on MLB dogs. During this process, I fulfilled the 3X rollover. I wagered over $12,000, which means I actually rolled over about 5x.
I should also mention that on Aug 22 they cut my limits from $500 to $250.
Sep 2, I request $2000 to Neteller. Got paid no problem.
Oct 1, I request $2000 to Neteller. Got paid no problem.
Oct 29, I request $730 to Neteller (my remaining balance). Clerk says I will be paid Oct 30 (Saturday).
Nov 2, still no money in Neteller. I check my Sportbet balance and it is $0. I am shocked. I call, talk to Jeffrey. He has no authority to do anything. Fine.
So today I call and ask for Jake. Jake must have been busy, because I get stuck with Tommy. Remember, we are talking about a $730 payout here folks.
Tommy tells me the reason my balance is $0 is because I did not meet the 7X rollover! I remind Tommy that the correct rollover was 3X. No, he keeps saying, it was 7X. He goes on to tell me that the $2000 I got paid Oct 1 should actually have been a payout of around $1200, and the rest of my balance confiscated, due to something he calls the "Bonus Penalty". I remind Tommy again that I was dealing with a 3X rollover, so there should be no "bonus penalty" since I clearly met the rollover.
I ask Tommy "Why did I get paid Oct 1 if there was a rollover issue? Shouldn't your 'Bonus Penalty' have applied on Oct 1?". He says it was a mistake I got paid and that I am "lucky" to have received the Oct 1 payout of $2000, and he is being nice to me by not asking me to send it back to them!!!
I remind Tommy again that there is no way in hell that it was a 7X rollover, because I never would have signed up at your book if that were the case. Not only that, but there is NO MENTION anywhere on the SPORTBET.com site about any "Bonus Penalty". Very misleading.
If you look at their site today, you will see that they are offering a 15% sign up bonus, with a 3X rollover. But for some reason, back on July 28 it was a 7X rollover, so they say. Go figure.
Folks, if you are looking for honesty, play elsewhere. Sportbet doesn't play by their own rules. SBR should probably lower them to D.
The truth is, I think this is mostly just some sort of computer type of mix up. The computer says "7X" so Tommy says "7X". But the most disheartening thing is the way they have dealt with this. All they had to do was email me and say "You haven't met the rollover. You need to play more". Ok, that's reasonable. But to confiscate the whole balance, and not call me, or email me....that's just poor business. Shame on you Sportbet. Do the right thing Jake; send me $730 to Neteller.
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