Should I be worried about my "lost" account balance at Hollywood?

[SevenOut]

My balance at Hollywood was about 3 dimesbefore the "migration". The balance never was brought over to the new company. I have contacted Hollywood 11 times since last Wednesday. this is the last conversation I had on Monday afternoon. Sounds like I am getting the run around, what do you guys think? Should I be worried?


Ronald: I was wondering if you guys have finally located my "lost" balance on my account. account #XXXXXXXXXX
Max: Please bear with me while I look up your account details.....
Max: Your ticket # XXXXXXXX opened for this issue is currently in our Rogers Department. As soon as we have an update, we will contact you. Thank you for your patience.
Max: It is currently being dealt with
Ronald: It was being dealt with for the last 5 days.
Ronald: Is there anyone I can contact that can restore my balance?
Max: They're looking at it now
Max: It's not a typical situation
Ronald: as we speak?
Max: yes
Max: We're sorry for the delay
Ronald: How is it untypical? The money should have been brought directly over from the old site
Max: It doesn't happen that much
Ronald: what doesn't happen that much
Max: Your situation
Max: That is why it's unusual
Ronald: What is my situation?
Max: Restoring the funds to your account
Ronald: What made them disappear originally
Max: I don't fully understand it
Ronald: neither do I
Max: But it is being looked at by the relevant department
Ronald: Who can I contact that could explain this untypical situation to me
Max: Hollywood Sportsbook
Max: became a lisencee of SportingBet PLC
Max: and we provide the back end
Max: for numerous wagering sites
Max: The details were all moved over last week
Max: and there are few kinks that are still being worked out
Max: Somehow your funds were not carried over
Max: You are the first customer where I have personally seen that happen
Ronald: Max, could you give me someone I can contact in the relevant department
Max: I'm afraid I can't
Ronald: why not?
Max: We are the customer service department and we pass along all requests
Max: inside tickets
Max: You seee
Max: see
Max: we don't have contact details
Max: because these departments
Max: in different countries
Max: around the wortld
Max: world
Max: are located in different depts
Max: around the world
Max: Once they have looked at it
Max: they send us back a message and we contact the customer
Max: via email
Ronald: Can you understand my frustration. I have been given the run around for over 5 days
Max: yes I can
Max: I can see that the ticket has been to a few places as well
Ronald: yet no one there can help
Max: it's an efficient system
Max: but sometimes some problems take a little longer
Max: due to a lack of protocol
Max: for example
Max: But we are looking into it
Max: I can guarantee you that
Max: If they weren't I would send the ticket
Max: back with another message
Max: but it would be pointless now
Max: as they are currently looking at it
Ronald: Am I going to get my money back?
Max: but I do understand your frustration
Max: I'm not allowed make promises
Max: but it's very possible
Max: but I'm not allowed say yes or no
Ronald: So your company might possibly be stealing my money?
Max: either way
Max: sorry
Max: that's a leading question
Max: all I can tell the customer
Max: is what I've been told myself
Ronald: If you are not going to restore my balance you are stealing the money
Ronald: I would just think that someone could give me a straight answer
Max: All I can say is that they will come back with an answer
Max: and contact you
Max: Whatever I told you now would be a guess
Max: or wronf
Max: wrong
Max: or both
Ronald: I think it is time for me to take this to the gambling forums and warn other players about Hollywood.
Ronald: I hate to bad mouth Hollywood would like to give you guys the benefit of the doubt but something sounds very fishy here.
Max: Will you wait until the issue is resolved and a decision is reached?
Max: Because a decision will be reached
Ronald: I would if someone could tell me when this issue might be resolved.
Ronald: everyone I spoke to has said they would have an answer in 12 to 24 hours. That hasn't happened yet
Max: Well like I said the ticket has gone to a few depts and this takes time
Max: Also the transferral of the system
Max: has temporarily slowed everything
Max: down
Max: also this is an unusual problme
Max: problem
Max: I don't understand it
Max: Which is why I can't give you an answer now
Ronald: Thanks for your help anyways, Max.
Max: You are very welcome
Max: Contact us again if you don't receive an email in the next few hours
Ronald: I'm sure I'll be contacting you soon!
Max: yes
Max: Is there anything else I can assist you with?
Ronald: No thanks.
Max: ok
Max: Thanks for chatting! Please contact us again if you have any further questions. Also, if you have a moment, please hit 'close' and then fill out the feedback survey so that we may improve our service

 

[wilheim]

Seven Out

Apparently there is some rough going with the transition but I am certain all legitimate balances will be accounted for when things are completed.

Feel free to contact me if you don't recieve any positive information soon.

wilheim@therx.com


I will need your account number in the email to help.


wil..

 

[SevenOut]

Thanks Wil. It's nice to hear you have some confidence that things will work out. I will remain patient.

 

[maxdemo]

What confused me is:

Max: we don't have contact details
Max: because these departments
Max: in different countries
Max: around the wortld
Max: world
Max: are located in different depts
Max: around the world
Max: Once they have looked at it
Max: they send us back a message and we contact the customer
Max: via email

Different Depatments from Different Countries
What does that mean?? After reading this I am so glad I never tried Hollywood

 

[CoachLT]

I was told today by Victor that my WD request had been mailed out today by Fed Ex with a cashiers check. I told him I requested a NT withdrawal and he said that my NT acct had NOT been certified so that is why a check was sent instead. That excuse did not go over with me. The bottom line is They have us by the balls and they don't care if it costs them customers. LT

 

[crazyivan]

Coach Lt,

I Just Spoke To Them, And They Told Me I Am Suppose To Receive A Cashiers Check In Fed Ex Too. I Requested The $4,000 Withdrawal Via Neteller, What Is Going On? Why Is Hollywoodsportsbook Like This?

 

[CoachLT]

Coach Lt,

I Just Spoke To Them, And They Told Me I Am Suppose To Receive A Cashiers Check In Fed Ex Too. I Requested The $4,000 Withdrawal Via Neteller, What Is Going On? Why Is Hollywoodsportsbook Like This?

I was told to certify your NT acct you had to send them 20.00 to show you had an acct. That was AFTER they said it was sent Fed Ex. CI, the new owners don't care. I would think that anyone that has had these issues would quit using Holly. ucking: LT

 

[crazyivan]

Unreal these guys are jokers. I have emailed them asking where my money is. Did they give you a fed ex tracking number at least for proof?

 

[CoachLT]

Unreal these guys are jokers. I have emailed them asking where my money is. Did they give you a fed ex tracking number at least for proof?

Not yet on tracking#. Maybe tomorrow, wednesday or thursday. Waiting, Waiting. LT ucking:

 

[maxdemo]

Why is there a link to Hollywood at the top if these guys were sold?? Very misleading to someone that just clicks the link

 

[wilheim]

Sold or not Hollywood still advertises here a The Rx.. They are still in operation and I will be glad to help anyone who might have trouble getting paid.




wilheim...

 

[maxdemo]

Just goes to show that even a paid advertiser can go and be sold and STILL advertise on this site...dont mean to bash THERX...but it just seems misleading.

They must have paid in full till the end of the month...maybe thye should have stopped advertising and use that $$ to pay the ones that have not gotten paid yet

 

[wilheim]

Max or anyone else who is worried about any funds owed to you by Hollywood please email me at wilheim@therx.com and I will find out when you should expect to see them.

No one is going to get stiffed - obviously there has been a run of withdrawals along with software migration that has caused some withdrawals to be delayed.

I would like to advise everyone with withdrawal requests into Hollywood to try to be as patient as possible.


Thanks, wil..

 

[Omni]

I'm getting the same treatment. I have been asking for Neteller, and Neteller only, and been waiting and already had to contact CS, but this morning they email me saying they are sending me a check, but to the wrong (old) address I have listed. Had they just told me about having to RE certify my Neteller account I would have taken that route. They sent me an email too asking for my Neteller acount details, and I responded by asking them what did they need? But they sent me a check anyways. Now I had to call them, it's been a real pain so far trying to get this straightened out. I'll post the full story later, including how it will be resolved, which I will know when I call them back in a few hours while they work on the problem. I was also told that they do NOT do sportsbook transfers when I asked if I could just have them do a transfer to Pinny like other people have posted they (the NEW Hollywood) have done for them.

 

[AlwaysKeen]

Hollywood has got to get it together here...the stories just get worse and worse...

 

[Santo]

The $20 thing is standard with SBT. When they took over AllSportsCasino, they paid withrawal requests via Check even for existing customers because the neteller doesn't show in their system til you deposit.

 

[Snappa]

Looks pretty clear that current players here having all the problems are deemed "sharp" or "non-recreational" by the new management and that the new mgmt would not want their business anyway so they are taking their time here and not giving a chit about CS or who gets paid when and/or how long it takes.

Hollywood was the next book I was going to add - glad i waited.

Pretty chitty deal ...................

 

[Insiders]

I feel for each and every one of you that is getting the run around in this matter. Haveing your money tied up in a 3rd world country is bad enough, but to not be able to get paid in a timeing fashion is another story. No matter the circumstances of the change over.

But as someone mentioned here once you are "labled" NOT a recreational player, then they will pay you when they get ready.

They know that you are leaveing to begin with, so why pay you in a timely fashion is the way they are looking at the total picture. Like ya think "we" care?
JMHO

 

[Mr.Leisure]

Okay, I sent twenty dollars back into my account thru neteller .Now lets see if they will process my withdrawal

 

[CoachLT]

I feel for each and every one of you that is getting the run around in this matter. Haveing your money tied up in a 3rd world country is bad enough, but to not be able to get paid in a timeing fashion is another story. No matter the circumstances of the change over.

But as someone mentioned here once you are "labled" NOT a recreational player, then they will pay you when they get ready.

They know that you are leaveing to begin with, so why pay you in a timely fashion is the way they are looking at the total picture. Like ya think "we" care?
JMHO

BINGO Insiders! You win a free acct at "The New Hollywood" LT:lolBIG: