I had a problem with them in the past when i used my capital one credit card. I had to wait a while, however, i did get my money. Once i hooked up my personal checking acount things have been very smooth never had any problems. The great thing about them is once you verfiy all your bank info your funds are availabe right away to deposit in the sportsbook of your choice. However when you withdrawl from the sportsbook it takes about two-three days to show up in your checking accout. Also everything is free of charge. My question is why is netteller so popular, when it takes three days to go threw a clearing house and they charge a fee to have your funds available immedatley. I have heard complaints in the past about firepay. I my opinion i think they have done a wonderful job in servicing there customers.