Had a Problem at YouWager

[Betallsports]

Btw, the Bonus Play offer at least shows me YouWager is willing to accept at least a portion of the blame here. Maybe they are just shutting me up and Not expecting to have to pay anything out of the freeplay, I dunno. but this is a complete 180 from my most recent conversations with them which haven't been very friendly on either side. I'm guessing BAS caused them to further their investigation and maybe they are starting to realize that indeed my funds were stolen by someone.

As I said they now know because of one or two other cases and Yours that the Payout process that they used for Bitcoin had some fixing up to do.
I thought the Bonus Play was a fair thing to do.

I understand that whomever you spoke to and had to deal with before maybe came across not so nice. First reaction to these cases is that the Player had something to do with the case.
It's just like You, Me and any other gambler that losses money that way. You open your account one day and the money is gone. First reaction is the Book stole it.
By you saying that a CS Clerk or whatever stole it, they aren't going to be too nice to you.

Anyway, I didn't work this case with a Clerk .... This is why I came up with a better deal, if that's what you want to call it.

 

[Betallsports]

BAS can you clarify here? Who does Youwager think is involved in the theft? Fellow forum posters? Me?

Like I said earlier they don't know who it is. the common ground makes it seem it's possible it could be someone from the Forums, could be a Friend(s) of yours ...
Almost no way to tell. You still need to know a lot of information to do what was done.
In most cases the Player says it was the Book ( you did as well ) But because of that IP I feel that it was Not an employee from YouWager
It's My opinion that a Sportsbook clerk is going after your $700 when they have bigger fish to fry. and because they have One shot to pull it off

But if I were You ... I would think long and hard Who might have your info, and if you ever login to someone else computer to make a wager or check your balance , etc.

 

[Betallsports]

Also who do I need to talk to to get my account reinstated? Doris, Adrian, or Jennifer?

I'll get that information for you and send it by Email

 

[Betallsports]

"somebody" using a vpn has hacked multiple accounts

Yes I would think that a VPN would be used for something like this. But Not in this case which is weird

 

[tatehill2000]

Dam... in many levels.. this was the MOST thorough investigation I've ever seen posted in all these years. Lol

Cheers man.

 

[likes2stare]

One book I know of, for security reasons, sends an authorization email having you verify your account#, PW & bitcoin wallet address used to request payout. Seems pretty secure.
L2S

 

[Betallsports]

One book I know of, for security reasons, sends an authorization email having you verify your account#, PW & bitcoin wallet address used to request payout. Seems pretty secure.
L2S

Yes that's one way and sounds good. But still might not have worked in this case because his Email was slightly altered. ( not changed ) and would have not received the email.

 

[919]

I think many of these offshore books just have insufficient security and/or lot of shady/disgruntled employees. I had 18k drained out of my account at a book I won't name. Earlier in the day it had 18k and change, later that night a few cents. I got on chat with support and asked what happened. They said I lost it all playing single 0 roulette in the casino. I said I have never even played that game and they said it was done from my ip address and sometimes people lose.
They eventually put the money back in my account but to this day I don't know what happened and was never given an explanation. I was ready to fly down to Costa Rica and pay some police or something though. My best guess is a disgruntled employee decided to mess up some accounts to hurt business.

Sounds legit

 

[Betallsports]

Changed the Header on this thread after posting my findings on the matter.

 

[likes2stare]

Yes that's one way and sounds good. But still might not have worked in this case because his Email was slightly altered. ( not changed ) and would have not received the email.

By not receivng the email, he wouldn't be able to reply with the correct info, so payout is canceled.

 

[Betallsports]

By not receivng the email, he wouldn't be able to reply with the correct info, so payout is canceled.

agree ... but in this case even though the Email never came to the Player. the person pulling the strings in this case called into Youwager anyway.
From the tape the person behind the phone tried to sound strange, meaning not using his normal voice.

I have a different idea which I can't discuss now, but will have to check to see if i can share it.

 

[ML Dog]

Dam... in many levels.. this was the MOST thorough investigation I've ever seen posted in all these years. Lol

Cheers man.

Its a very important investigation bcuz to know exactly HOW this happened would be very very +EV not just to Players in general but to The Book(s) of course.

I still don't understand why and how any funds whatsoever got Paid Out before a Rollover was accomplished, satisfied, one would think that Safeguards exist that block a Pre-Rollover met Payout, the talk of "cloned phone" to steal $747 is puzzling, seems like a great deal of effort to go to for such a small amount of money and the apparent Dead End thats been encountered to uncover who exactly is behind this is surprising to me....most or all of my confusion on these matters probably due to me not understanding computerization, Technology well though....

Certainly this here situation is quite The Mystery though.

 

[ML Dog]

agree ... but in this case even though the Email never came to the Player. the person pulling the strings in this case called into Youwager anyway.
From the tape the person behind the phone tried to sound strange, meaning not using his normal voice.

I have a different idea which I can't discuss now, but will have to check to see if i can share it.

Man, my previous post called this is a "Mystery" but add in "person manipulated voice to sound strange" and now its no longer just a "Mystery" but a plain-out strange strange Trip

Great Work BAS, the time you invested in this, part of why I tell people you are among the best. :toast:

 

[Betallsports]

Its a very important investigation bcuz to know exactly HOW this happened would be very very +EV not just to Players in general but to The Book(s) of course.

I still don't understand why and how any funds whatsoever got Paid Out before a Rollover was accomplished, satisfied, one would think that Safeguards exist that block a Pre-Rollover met Payout, the talk of "cloned phone" to steal $747 is puzzling, seems like a great deal of effort to go to for such a small amount of money and the apparent Dead End thats been encountered to uncover who exactly is behind this is surprising to me....most or all of my confusion on these matters probably due to me not understanding computerization, Technology well though....

Certainly this here situation is quite The Mystery though.

Yes of course there are safeguards when it comes to Rollovers, but for an early payout you get to pay a Fee/Fine to get out of it. Basically you are giving up the Bonus money that you received.

Listen, ever since Online ( or I can go back much longer ) there are people that will spend the time to think up something to get away from whatever...
Look at these scams by Email ... winnings Millions of $$$ or when a run away Gov. guy from a 3rd world country email's you to tell you he wants to send you $20 Million
They come up with these things and it doesn't matter if it a little old lady or in this case a Sports Gambler.

 

[ML Dog]

Yes of course there are safeguards when it comes to Rollovers, but for an early payout you get to pay a Fee/Fine to get out of it. Basically you are giving up the Bonus money that you received.

Listen, ever since Online ( or I can go back much longer ) there are people that will spend the time to think up something to get away from whatever...
Look at these scams by Email ... winnings Millions of $$$ or when a run away Gov. guy from a 3rd world country email's you to tell you he wants to send you $20 Million
They come up with these things and it doesn't matter if it a little old lady or in this case a Sports Gambler.

Maybe Spoofing a Phone Number isn't that hard, I'd heard of an ability to get whatever number desired to show up on Caller ID....the stuff mentioned about Scammer having to have had knowledge of the password (along with other info), very intriguing case here.

I appreciate what you mean about the amazing lengths people will go to so as to Scam. Mention of The Nigerians always makes me laugh and you're so Right, the coming of Internet done birthed a whole new crop of folks who devote much of their lives to scamming.

 

[Betallsports]

Maybe Spoofing a Phone Number isn't that hard, I'd heard of an ability to get whatever number desired to show up on Caller ID....the stuff mentioned about Scammer having to have had knowledge of the password (along with other info), very intriguing case here.

I appreciate what you mean about the amazing lengths people will go to so as to Scam. Mention of The Nigerians always makes me laugh and you're so Right, the coming of Internet done birthed a whole new crop of folks who devote much of their lives to scamming.

Not saying you meant it this way .... But
I just want to make it perfectly clear that I wasn't talking about the Player here. But criminal minded people out there in the world.

 

[Wanger]

Yes of course there are safeguards when it comes to Rollovers, but for an early payout you get to pay a Fee/Fine to get out of it. Basically you are giving up the Bonus money that you received.

Youwager is the only book I know of that lets you withdraw winnings before rollover is met, they make you keep deposit & bonus till rollover is completed.

 

[WVU]

Youwager is the only book I know of that lets you withdraw winnings before rollover is met, they make you keep deposit & bonus till rollover is completed.

That was one of my sticking points. I deposited 400 and they allowed a $590 cashout. It shouldn't have been allowed.

I am super impressed with the job BAS did here. The lingering thing to me is that they dont want to acknowledge that it could have been an inside job when everyone there has access to my info and far as account number password, email and phone number. That has to change. Book staff should not need to have access to any of that. Your bank doesn't have access to your PIN for a reason.

 

[tatehill2000]

That was one of my sticking points. I deposited 400 and they allowed a $590 cashout. It shouldn't have been allowed.

I am super impressed with the job BAS did here. The lingering thing to me is that they dont want to acknowledge that it could have been an inside job when everyone there has access to my info and far as account number password, email and phone number. That has to change. Book staff should not need to have access to any of that. Your bank doesn't have access to your PIN for a reason.

I think BAS tried to explain (carefully) that there were other clues that led him to believe it was NOT an INSIDE job,,, things that cant be mentioned here,,

 

[Defying]

BAS keeps theRX relevant.
Thanks for all the great work

Sorry it didn't work out in your favor in WVU