That´s interestng - I used to manage a store that sold quite a bit of both, and they were always very good about it. That was, admittedly, 5+ years ago. I remember once a woman brought a stock pot in, and wanted to exchang it solely because it was used... All Clad rep said no problem.A shame if this has changed.
I agree Jake. I was just going to chime in here about them.
I recently had a contract job where I had to use the phone a lot because I was working remotely. I thought I had unlimited minutes but found out when I got my bill that I did not.
I called the C/S center to change my plan and the C/S Rep actually gave me a break on my bill without me asking for it! I spoke with his Supervisor about his good service and she announced it to the whole call center and everyone clapped for him.
I agree about AT&T.
I had a cell phone plan through them and moved from one state to another. I tried making a call and it automatically went to their C/S Department. They said my cell phone plan was no good since I moved and I would have to mail them 2 copies of proof of address: a driver's license (which I had) and a utility bill. I was staying with my Mom temporarily so I didn't have a utility bill.
They said I would have until the 13th to mail it to them or my service would be cut off. They cut off my service around the 10th which caused me to get their C/S Department when I dialed another number. When I asked to speak to a Supervisor the C/S Rep asshole said "he won't tell you anything different that I told you" as if he knew what Supervisors would say.
I printed out my new address on a piece of paper and taped it over my bank statement with my old address. I made a copy of that and faxed it to them. Stupid fuckers.
After I got a new carrier they didn't send back my deposit. I had to call to ask for it. The lady said they keep the deposit for 6 months in case someone wanted to return back to AT&T. How messed up is that? They eventually sent me my deposit.
