BetOnline account takeover: no alerts, withdrawals made, Security won’t respond

[jordjones]

Posting here because I’m stuck in a loop with regular customer service and I’m hoping someone can point me to a real escalation path (or confirm if they’ve seen similar cases recently).

I’m a long-time BetOnline customer (since 2017; VIP; mostly NCAA football sides/totals; no bonuses taken). Per BetOnline phone support, my account appears to have been taken over on Jan 14, 2026: the registered email + password were changed and withdrawal(s) were processed the same day, removing virtually all funds (six figures USD).

The part that’s hard to understand: to date I have received zero notifications by email or phone/SMS about:

• the email change
• the password change
• any withdrawal request/approval
• any security concern or investigation status
  …and I did not receive any notification at the time the fraud occurred.

Timeline

• Jan 14, 2026: (Per BetOnline phone support) email/pass changed + withdrawal(s) processed same day. No alerts to my original email/phone.
• Jan 17, 2026: After failing to log in online multiple times, I called and spoke with two customer service reps and sent my initial email report that evening. Told it would be escalated to Security/Financial Services.
• Jan 21, 2026: Sent a detailed written report requesting account lock, ticket/case #, withdrawal details (destination + TXIDs), audit trail, and preservation of logs.
• Jan 26, 2026: Called again. General support said the fraud investigation was closed, I still have no access to the account, and they could not provide or confirm any additional account details.

Since Jan 17 I’ve reviewed my other sportsbook accounts, plus banking/financial/crypto/email accounts and device security (computer + phone). I’m not seeing suspicious activity elsewhere, so at the moment this looks isolated to BetOnline.

What I’m looking for from the community

1. Has anyone had BetOnline change the registered email / process withdrawals with no alerts to the original email/phone?
2. Any known escalation contacts/process that actually works (beyond standard support)?
3. If withdrawals were crypto, any advice on getting TXIDs/destination when Security won’t respond?
4. If you’ve seen similar reports recently, please reply (even if you don’t want to share details publicly).

For any TheRX moderators/industry folks/book reps: I can verify details quickly via private message (account identifiers + documentation) to help escalate appropriately.

I’ll update the thread as things develop.

 

[MAGAking1]

Jeez...gl to you

 

[jordjones]

Jeez...gl to you

TY sir

 

[arniesarmy]

This website use to take care of problems like this. Back when we had bashes and things. They are a sponsor, but the site has changed. Good luck to you.

 

[jordjones]

This website use to take care of problems like this. Back when we had bashes and things. They are a sponsor, but the site has changed. Good luck to you.

TY for the reply. Hopefully, I will be able to come back here soon and praise them.

 

[IMISREMEMBER]

Jord is this an AI Case study no way you leave 100K in offshore account with secure regulated draft kings and FanDuel. I call Spec.

 

[jordjones]

Jord is this an AI Case study no way you leave 100K in offshore account with secure regulated draft kings and FanDuel. I call Spec.

Thanks for your honesty. I am surprised you are first to share skepticism openly - I might feel same.

Without too much detail, I started living part of the year in Latin America pre-2020-COVID, in part, to access offshore.

As far as I can tell, I am not AI.

 

[IMISREMEMBER]

The font and the bulletin point feel like an AI project as I have seen many times before. believeme hope it gets resolved, this is criminal

 

[jordjones]

The font and the bulletin point feel like an AI project as I have seen many times before. believeme hope it gets resolved, this is criminal

Thank you sir! I've had to rinse off some organizational / legalese writing skills over the past two weeks. BetOnline has been so good over the years that I still have some faith. I will update the thread to keep those interested in the my unfortunate saga informed.

 

[jordjones]

Update (from yesterday's call with BetOnline Security / Financial Services)

Yesterday (Tue, Jan 27)—13 days after the Jan 14 takeover/liquidation of my BetOnline (BOL) account, and 10 days after my discovery and first outbound calls and emails requesting immediate action (Jan 17)—I received the first inbound communication from BOL: a ~45-minute phone call from E███ representing BOL Security / Financial Services. Based on timing, this appears to have happened only after the situation gained some visibility online (seriously: thank you to those who helped get eyes on it).

1) The call opened professionally — and included a promise

The opening exchange was straightforward:

BOL: "I'm E███ from BetOnline Security / Financial Services..."

Me: "Glad to finally hear from you. Have you actually read my Jan 17 / Jan 21 emails?"

BOL: "Yes—and I'll send you a follow-up email after this call acknowledging the investigation status... [and provide a case number]."

E███ then asked standard identity-verification questions. Once satisfied, his tone shifted.

2) Accusations and alleged prior activity

After verifying me, E███ began pressing the idea that I must have "shared" my information:

BOL: "Who did you give your information to?"

Me: "What information?"

BOL: "Your personal information and account details. Your information was used to access the account on Jan 14."

When I pushed back, E███ claimed he had proof:

BOL: "I know you shared your information because I have recordings of your phone calls..."

Me: "Are you referring to me answering BOL's security verification questions—most recently on Dec 5?"

BOL: "No—on Oct 9 and Oct 23, we received calls from some other phone number (not your registered number) where someone was operating your account using your account information—and I can hear you [on the recordings] in the background, in the room. I'll let you listen to the recordings."

At this point, I was incredulous. The very idea is absurd: that I'm somehow "in the room" while another person is "operating [my] account" (what this term means exactly, was never explained by E███ during call), with my voice audibly present in the background.

Extra details for those enjoying the ride: I'm still reconstructing Oct 9/23, but my early review has me working from my condo both days—no guests, no appointments, no in-person anything. Until the Jan 14 fraud, I had every reason to believe I was the only person who had ever operated my account, and BetOnline had never given me any prior indication otherwise.

Key observation (why this matters):If EXXX's story were true (it isn't, but let's play along for a moment), it points to either:

• (a) a serious security breach BetOnline never communicated to me until now, or
• (b) a policy/TOS issue for allowing multiple users of a single account (their rules state: "Only one account is allowed per person, family, household and IP address").

In either case, BetOnline failed to notify me of suspicious activity on my account.

Moreover, to the extent BetOnline is trying to connect Oct 9/23 to Jan 14, their own framing concedes that the Jan 14 email change, password change, and withdrawal(s) were not initiated by me through the authenticated channels I used for 8+ years, but rather via phone-driven activity by an unidentified third party using a non-registered number with no access to my registered email/2FA.

Regarding these recordings of phone conversations related to my account, my response was simple: produce everything ('release the files').

Me: "Please preserve and produce all relevant phone recordings and logs tied to my account—especially anything tied to Jan 14."

To be as direct as possible :

• I have never provided my BOL account credentials to any person (friend, family member, or otherwise), except when BOL representatives requested information for security checks / identity verification.
• In 22 years as an adult, I cannot think of a single instance where I've shared credentials for any sportsbook, banking, or financially sensitive account—unless it was explicitly required for account origination, verification, or access.
• The idea that I'm "in the room" while someone else is "operating my account," with me audibly present in the background, is flat-out preposterous.

If BOL has "recordings" as described by E███ , then the remedy is simple: preserve them, produce them, and release the files—especially, but not limited to, anything connected to Jan 14 and/or any other instances of my account being "operated" fraudulently.

3) By the end, BOL walked back the promised written follow-up

Despite the early commitment to send a basic post-call email and case number, by the end of the call E███ backtracked and said I would only receive an email "once the investigation is complete." E███ was also evasive about providing a case/ticket number during the call. As of now, I still do not have one.

As of now (Wed, Jan 28 - D14)

• I still have no account access / case number.
• BOL has still not provided any acknowledgment in writing of the Jan 14 fraud and/or resulting investigation.
• BOL has still not provided a single written response to any of my questions.
• I still have no withdrawal destination details / TXIDs (if crypto), and no clear explanation for how credential/contact changes were allowed without normal verification/alerts.

Summing up the limited communication provided to me (by phone only), it seems that BOL is asserting that the fraud was driven by phone activity from an unknown person, using a non-registered number, who could not access the account without changing the registered email address (which was the 2FA on the account). BOL continues to withhold the basics any real investigation should provide: case number, written acknowledgment, audit trail, and withdrawal destination/TXID details.

I'll keep updating this thread. If any mods/admins want documentation privately (to help remove any doubts, whatsoever), I'm happy to provide directly.

 

[arniesarmy]

There is no way to verify this new member's story, but I would hope someone at TheRx is looking into it for him. The six-figure account seems fishy and definitely stupid. No way should you ever keep that much in an account; you can't bet that much. But this man seems legit. I hope someone checks his accusations with the book.

 

[jordjones]

There is no way to verify this new member's story, but I would hope someone at TheRx is looking into it for him. The six-figure account seems fishy and definitely stupid. No way should you ever keep that much in an account; you can't bet that much. But this man seems legit. I hope someone checks his accusations with the book.

Hi there - I really appreciate the reply and words of support.
The stonewalling by BOL has been, perhaps, the most shocking part of it all (based on my experiences with them for 8+ years)... but I did finally receive "outbound communication" yesterday, the first since Jan 14. It's not nothing.

 

[jordjones]

There is no way to verify this new member's story, but I would hope someone at TheRx is looking into it for him.

I appreciate any assistance TheRx feels it could provide.

Documentation of key facts - including timelines, exhibits, organized email correspondence, phone records, and other assets are ready to be shared to help verify my story and bring volunteers and goodwill up to speed.

 

[IMISREMEMBER]

Jord the font and the” —“ are tell tale signs of someone using AI or Copilot are you making up the story? Or are you putting a fairy tale into AI and it spits out the details? When you say Latin America Without too much detail, I started living part of the year in Latin America pre-2020-COVID, in part, to access offshore. what sport do you wager on what’s your strategy to be so successful, I have been getting my dick kicked in for 30 years enjoy football parlays horse racing and baseball. What’s your sport. I don’t think a lot of RXers believe this story now. Again why it looks AI copy and paste.

 

[skoda]

Jord the font and the” —“ are tell tale signs of someone using AI or Copilot are you making up the story? Or are you putting a fairy tale into AI and it spits out the details? When you say Latin America Without too much detail, I started living part of the year in Latin America pre-2020-COVID, in part, to access offshore. what sport do you wager on what’s your strategy to be so successful, I have been getting my dick kicked in for 30 years enjoy football parlays horse racing and baseball. What’s your sport. I don’t think a lot of RXers believe this story now. Again why it looks AI copy and paste.

Why talk on phone/text or use e-mail? Stop in and pick up your money….

Betonline's headquarters is located in Panama City, Panama, PA 32401. Betonline's CEO, Eddie Robbins, currently has an approval rating of 70%…..

This should be a reminder to everyone to play in the USA to get paid and avoid whatever else is involved In receiving your winnings.

Hope you get paid interest aka a Bonus with no rollover if/when you stop in and talk to Robbin’s..

 

[jordjones]

UPDATE

I received another call from BOL and it was overwhelmingly positive. The BOL rep was extremely apologetic about the whole situation, and revealed that:

• He personally reviewed all of the phone calls on my account going back to October (Including the Jan 14 incident and the Oct 9/23 calls from the other BOL rep). He indicated it was clear that the Jan 14 calls were not from me and that the Oct 9/23 were not described correctly by the BOL rep on Monday.
• Moreover, he said that my situation - in particular, the change of the account registered email that allowed for the rapid succession of Jan 14 events - was a shortcoming in the BOL security protocols.
• He indicated that this case had been very helpful for the BOL fraud team, as it has identified protocols improvements needed for account info changes that they are already making.
• He changed the account credentials back to the original, providing me with renewed account access, and we implemented some additional security measures together.
• ALL FUNDS WERE RETURNED TO ACCOUNT and I WAS ABLE TO WITHDRAW ALL FUNDS ALREADY.

There were many other pertinent details revealed in this call that likely wouldn't interest the thread, but I'll share this: While the fraudster had many of my personal details to "verify" the account on Jan 14, he also was communicating from a never used IP address in Colorado, I gather. When asked about this during security checks, he said he was headed to the Broncos/Patriots AFC Championship Game! The BOL rep indicated that he was "calm" and a "smooth talker" which undoubtedly assisted the scam.

While the past couple of weeks were very stressful, in the end, I am happy to reaffirm that BetOnline continues to be a top tier offshore sports book. Thanks to everyone for your concern and help towards a resolution. Going forward, I will try to contribute to the forums where I might be of use. Have a great weekend!

 

[IMISREMEMBER]

Wow like a Hollywood script jord wins 100k offshore over the years trusts the book to leave that much in the account and than fraudsters phish his account somehow by using his secret credentials, account locked out shows 0 balance no access to funds for months, somehow posts on RX within a week gets 100k back withdraws it all, hope it’s all true, post picks seems like your a great capper in CFB next year.

 

[Hotpizza]

Glad it worked out for you. Ignore the doubters, they are Debbie Downers and likely don't have two nickels to rub together.

 

[IMISREMEMBER]

Hey hot pizza just scroll down on other threads within this category , you will see a pattern a new account with a sorry ass story about an off shore. It’s all the same shit, just scroll and see the similarities

 

[skoda]

Offshore is priceless,

Hey hot pizza just scroll down on other threads within this category , you will see a pattern a new account with a sorry ass story about an off shore. It’s all the same shit, just scroll and see the similarities

Lots of fish same bait and hook. They will be posting same story as you in a few years hope they don’t take bait….