jgrif33 said:TTinCO and the rest of the RX, thanks for the assistance. It just so happened that after you talked to pinny on my behalf I received a fedex check next day delivery. Seems strange that after 3 weeks of nothing happening and my money being "at the bank" and no longer in control of Pinnacle, that the day after you talked to them I had my check.
thanks again
Unfortunately, due to the large volume of transactions processed for our thousands of exiting US clients, check requests have been delayed longer than originally anticipated. You may still request a check, however, please be advised it may be as long as two weeks before it's sent. Instead, we recommend you request a bank wire as there are no delays in processing wires. The information required to have a bank wire sent to you is available from your banking institution.
Lame Capper said:Kind of new around here, but certainly not new to this industry. I hit a decent a pre-playoff future on the Colts at Pinny for a couple K, and have spent this week trying to pull the money out.
They stated in an email to me today that it would take 7-11 days for a bankwire rather than the usual 3-5 days. I am probably going to ask to do a book to book transfer instead if they can do it quicker as I am not in dire need of the funds. I'll make sure to post how things turn out.
I am certainly not paranoid that Pinnacle is going to take my meager score and run, but I'd like to get back to my vice ASAP. I must say though, they have been very responsive to my emails, at least today.
Lame Capper said:Kind of new around here, but certainly not new to this industry. I hit a decent a pre-playoff future on the Colts at Pinny for a couple K, and have spent this week trying to pull the money out.
They stated in an email to me today that it would take 7-11 days for a bankwire rather than the usual 3-5 days. I am probably going to ask to do a book to book transfer instead if they can do it quicker as I am not in dire need of the funds. I'll make sure to post how things turn out.
I am certainly not paranoid that Pinnacle is going to take my meager score and run, but I'd like to get back to my vice ASAP. I must say though, they have been very responsive to my emails, at least today.
Lame Capper said:Two phone calls and a couple of emails got me virtually nowhere today. I can totally understand that transactions are taking longer than normal, but what I don't get is the inability of the CSR department to obtain information from their own accounting department. Either my wire is being processed already and can't be canceled, or they should be able to cancel it and allow me to do a book to book. I am trying to do whatever is easiest for THEM.
Again, I know I am going to be paid, but its just frustrating right now. Not having any future leverage on these guys really blows.
SportSavant said:are you waiting for an EFT or a paper check....
I empathize with how frustrating it must be.
SportSavant said:just remember, when you do a book to book, most books require at least a 1 time rollover before withdrawal....
they do not take too kindly to be used as substitute payment processors.