worldsportcenter.com feedback please

[Rickf]

I would like to take a minute of your time for some
advice on our service.

In the last few weeks we have dealt with some concerns
about line change policies, etc.
Our management team has addressed these recent
concerns and would like some more feedback from the RX
posters that currently play with us and potential
customers that post here.

It seems most posters use different outs and therefore
have a lot of great ideas for improving software and services.
Searching the RX archives has given us some insight
into how we can improve, however asking the RX community
seems the better way to go.

Something i have noticed personally lurking around the forums when topics about "free neteller withdrawals", "Quick Software", "Big Limits", etc are discussed we are hardly ever mentioned. Is this because we are the new book on the block? or maybe the amount of time our book has been online?

Thanks for your time.

Rick Fitzimons
www.worldsportcenter.com
1(800)321-8481

 

[MadCapper]

Rickf,

Your book is one of my main outs. Appreciate you coming into the forums too.

 

[Fishhead]

I am looking forward to playing with WSC very soon.

Have heard many good things about them.

ps- Is WSC offering some type of free pager promo still?

 

[Noreaga+]

Rick, I was disappointed in the customer service department (cant call it a department its the same girl that answers everytime and she makes me feel like Im bothering her)

also, on more than one occasion the wagering department hasnt answered the phone, as I tried to get down 10 minutes before the 10pm est baseball games. So I have to call customer service, who then transfers me to the wagering department.

I like the lines and rebates but I think the customer service/phone aspect needs to pick it up a bit

 

[Rickf]

Norega,

Our CS works a little different. We have what i like to call CS buffer girls. This means 2-3 girls that are versed in many different CS areas. If they cannot handle the problem it gets passed to the next office. My main reason for this CS arrangement was to make a familliar voice when calling about problems. Instead of being passed around and talking to different people everytime.


If you ever encounter a CS girl, operator, etc that is rude please ask for their name and myself or another manager will listen to the tapes and remove the person from our staff. I remember a few conversations with players over call-center line changes after read back where i received quite a tung lashing.:discuss: I am glad that problem was resolved.

On the phone issue, we had huge problems switching our phone system from Intelco (Out of business) to Belize Tele. You must have called a few weeks ago when this problem was happening. It seems customers were calling our wagering line and their calls were going into some kind of PBX limbo. Customers were saying that the phones were just ringing and ringing without an operator anwsering.
It was very hectic time, however the problem has since been resolved.

I appreciate the feedback Norega and hope things have become better when using our service.

Rick Fitzimons
www.worldsportcenter.com
1(800)321-8481<SCRIPT type=text/javascript> vbmenu_register("postmenu_1523214", true); </SCRIPT>

 

[Rickf]

Fish,

Yes. We still have the pager promo running.


Rick Fitzimons
www.worldsportcenter.com
1(800)321-8481

 

[Rickf]

MadCapper<SCRIPT type=text/javascript> vbmenu_register("postmenu_1523188", true); </SCRIPT> ,

I am glad everything is working out for you. Please contact me if there is anything i could help you with in the future.

Rick Fitzimons
www.worldsportcenter.com
1(800)321-8481arty:

 

[lander]

Rick,
Aside from the fact that your book is kicking the ever-living-crap out of me, WSC has fantastic to date. They've exceeded my expectations ... good lines. friendly buffer the vampire slayer girls & most importantly I've always gotten paid quickly.

 

[brewster]

I want one of these pagers. Mine doesnt work anymore. Rick, I will sign up and send over a dime tonite or tomorrow. How long does it take to get pager?

 

[acw]

Rickf,

Initially I liked your book because of your high limits. I do not mind paying a little higher juice (-110), as I leave it up to you to follow me or lay off my action elsewhere at maybe better prices, but you dropped your maximum on the WNBA to $300. Why?

 

[Rickf]

ACW,

This was strictly an upper management decision. Could have something to do with the low amount of action on that sport. There must be another sport
besides WNBA at our book that you find attractive?

Sorry about that acw.......

Rick Fitzimons
www.worldsportcenter.com
1(800)321-8481

 

[Rickf]

Brewster,

Should be at your door by Monday. Send an email from the sportspager prop page and i will get everything moving on my end.



Rick Fitzimons
www.worldsportcenter.com
1(800)321-8481

 

[Rickf]

Lander,

I am glad to hear the service has met your expectations. Not much i can do with
the wins/losses side of things though. The good news is up or down you will always get payed.

Glad you like the buffer girls. Don't mistake this for fluffer girls. I woudn't want the office to turn into the Playboy mansion.

k:

Rick Fitzimons
www.worldsportcenter.com
1(800)321-8481

 

[SportSavant]

Does the Pager work in Canada?

 

[Rickf]

SportSavant,

The pagers only work in the USA at the momement. I have been trying to work a deal with a Canadian company for these pagers, but have not had any luck yet. I cannot understand the reason for US SP's not working in Canada since the borders are seamless for most numeric services.





Rick Fitzimons
www.worldsportcenter.com
1(800)321-8481

 

[Fishhead]

Rick- Could you be so kind to let the readers of the RX know how they may qualify for the free pager?

Minimum deposit
Activation fee
Additional bonuses

Thanks,
FISH

 

[Rickf]

Fish,

This is the promo running on our site. I will extend the $1000 deposit instead of $1500 till Sunday.




WORLDSPORTCENTER is proud to offer a free sportspager.
After signup a deposit of $1500 or more is necessary to receive your sportspager.
Please make sure we have your correct mailing details upon signup.

The sports pager and three months of service are free

Send an e-mail to request your pager and be sure to include your username.

1. You get updates every 2 ½ minutes on:
   
   
2. Worldsportcenter line specials and promos.
   
   
3. Odds.
   
   
4. Scores.
   
5. Injury Reports.
   
   
6. Schedules.
   
   
7. Stats.
   
   
8. Injury Reports
   
   
9. Play-by-play.
   
   
10. Weather reports.
    
    
11. News stories.
    
    Via your Motorola Advisor Elite alpha numeric pager.

Note:Pagers will only work in the USA.

Terms and conditions


<LI>Deposit amount must be rolled over at least 1 time before bonus monies can be withdrawn.
One pager per account.

 

[Fishhead]

Terriffic!!!

Thanks Rick!

 

[Rickf]

Fish,

I am trying to put a finger on your avatar. I have seen this character somewhere...please help me out with this one.:think:

 

[Fishhead]

It is me at the 2004 RX Bash.