I think most foreign clerks are rude,,,Not sure if its the language barrier or they just plain hate their jobs...
I would love to hang up the phone and feel like I was just treated nicely! Afterall , the representative works for the book thats holding MY MONEY!
I`d LOVE to HEAR from a few Book managers? on this subject?
I`d like to hear what J Wapner says on this?
I would love to hang up the phone and feel like I was just treated nicely! Afterall , the representative works for the book thats holding MY MONEY!
I`d LOVE to HEAR from a few Book managers? on this subject?
I`d like to hear what J Wapner says on this?
My feeling about Pinnacle, rude, apathetic and unappreciative. They just don't get it, they have jobs because of gamblers. They don't understand customer service and don't care to understand. The emails are un-readable and conversations on the phone are useless.
Here is an idea, your customers are english speaking, so try to learn how to speak and write in english!
Here is an idea, your customers are english speaking, so try to learn how to speak and write in english!
Lenny, I really like you guys and I didnt want to make the post but I felt the thread would just be dismissed if nobody else responded. Your clerks arent intentionally rude (I hope) but they are weak in phone etiquette. Usually a clerk should not be having a non-business conversation with another employee while they are on with a customer and it would be nice if they werent eating something while talking and instead of just hanging up maybe they could say "goodbye" or something first. Love your book and vey impressed with your integrity so please know that this is a reluctant post by me. I dont want to call you because I am not comfortable with that, and I know you will speak to your staff and get this corrected.
Fellas-
I appreciate the input, but i need someone to call me to let me know the account number and when the bet was made so i can find out quickly who this rude clerk is.
I'll be here until start of Sac/Dal 3rd quarter.
Fishhead- Glad to see you finally have and account w/ us. I knew you would come around
Lenny
I appreciate the input, but i need someone to call me to let me know the account number and when the bet was made so i can find out quickly who this rude clerk is.
I'll be here until start of Sac/Dal 3rd quarter.
Fishhead- Glad to see you finally have and account w/ us. I knew you would come around
Lenny
ALL I CAN SAY IS THE APPLES DONT FALL FAR FROM THE TREE.ILL BET LENNY THE CHISSLER PROBABLY CUTS CORNERS HE PROBABLY PAYS HIS HELP WITH BANANAS AFTER ALL WHAT THE F-CK ELSE WOULD THESE MORONS IN COSTA RICA BE DOING ROBBING TOURISTS.LENNY I AM TRYING TO GET IN TOUCH WITH THE WWW.GAMINGCOMMISSION.COM BUT THEY DONT ANSWER MY E-MAILS I SUPPOSE YOU BRIBED THEM ALSO HUH LENNY BOY.THIS GUY IS SO FULL OF SH-T HE CLAIMS TO BE A MEMBER OF FAIR GAMING COMMISSION WHO HEARS CUSTOMERS COMPLAINTS THEN WHEN I HAD THE (OSGA) CALL HIM HE REFUSED TO TALK THERE IS NOTHING FAIR ABOUT CASCADE THEY ARE ROBBERS.
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR> AFTER ALL WHAT THE F-CK ELSE WOULD THESE MORONS IN COSTA RICA BE DOING ROBBING TOURISTS. <HR></BLOCKQUOTE>
ignorant statement at it's best. Bigotry like this should be stopped. People in costa rica may be slow, but they are not scammers, but if your looking for one, go check out a mirror.
ignorant statement at it's best. Bigotry like this should be stopped. People in costa rica may be slow, but they are not scammers, but if your looking for one, go check out a mirror.
What ticks me off about allot of these so-called Clerks, is that they will behave nicely whenever their manager/supervisor is around...and when he is not they exercise their Clerk Syndrom(power) by acting short and/or Rude especially if they know you're an American. Like we are to blame for their low wages.
The BIGGEST problem I have with clerks is after you place the wager and they confirm it they just hang-up or start talking to their co-worker.
ALL clerks in this industry should end each and EVERY call with a pleasant GOOD LUCK Sir/madam !
They do that in the REAL gambling world and offshore should be the same.
The BIGGEST problem I have with clerks is after you place the wager and they confirm it they just hang-up or start talking to their co-worker.
ALL clerks in this industry should end each and EVERY call with a pleasant GOOD LUCK Sir/madam !
They do that in the REAL gambling world and offshore should be the same.
