What would you do if?

[-Slim-]

Not asking for suggestions cause I already took care of it but its just something ackward that happened this weekend and I wanted to share and see what you all think.

Scenario: Guy had put in a two team basketball teaser with one open spot. The game he picks loses, yet the game for some reason is not graded as such. He then calls in and when he finds out that the teaser is still open, decides to close it, I guess figuring we had graded it wrong (as a winner)...

His second team wins.

Once the second team is graded, the computer grades the teaser as a loss because in deed the first game was a loser *why it did not grade it as loss the minute the first pick lost is beyond me*

He then calls back and asks why its graded as a loss and says that he closed the teaser because he figured the first team had hit, that he did not know the final score (first game was like 2 days before).

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Conclusion

I talked to the guy and told him I couldnt give him a winner for the teaser because indeed one team lost and the second one won but it was our fault that the computer allowed him to close a teaser that had already lost so I would simply open up a second teaser with one win and let him close it whenever he wanted (which would be the case had he used that pick to open a teaser in the first place).

I know its kinda confusing and I could have worded it better but just thought Id share.

If you want to root for him, he took Philly tonight to close it.

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Comment if youd like.

 

[SubZaero]

He obviously had enough money in his account to open a new teaser so i probably would've done the same thing. Altough it sounds fishy that the guy "didn't know about the result" two days later... i'd watch his ass closely from now on.

 

[wilheim]

Slim - You are very generous in this case, which is your perogative. I defintely call bullschit about the player not knowing the score of the first game. Tell me what bettor makes an open teaser, and never checks as late as two day later, what the result of the first game was? I would have advised either wagering, or customer service that the teaser is a loser and forgot about it. Anything else is shot taking. IMHO.


wil.

 

[assassin]

I think that waas very fair of you.
What more could he have wanted?

 

[-Slim-]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by -SLIM-:


If you want to root for him, he took Philly tonight to close it.

<HR></BLOCKQUOTE>

Philly lost

 

[jerseymike111]

SLIM:What you did was more than fair...
Which book do you work for?

 

[-Slim-]

jersey, sorry bro, but I cant tell you what book I work for, for a couple reasons.

One, I dont want to come ac**** as Im schilling for ourselves.

and

Two, Im always posting what we're heavy or long on, not sure if the owners would like me to do so if everyone knew who the shop was.

Anything else I can help you with, Id be glad to do so. Im here to help.

 

[RPM]

slim,

your solution sounded fair to me.

 

[trytrytry]

wow. Id say you did an amazing job of respecting the player and his side and working something out. There is no reason to pick sides and question each motive, both sides had some blame and you picked a great solution.

Id like to see more of that betwene players and Books in those strange instances.

I Can say this I would post up with you if you can give some clues who you guys are.

 

[drunkguy]

One reason why your software may not grade it out immediately...does a push in the teaser result in no action at your book?

If so, you need to let him close it so that he can have that shot at a push to get his refund...

 

[trytrytry]

drunkguy makes a great point and Im not even drunk. Or if a game in the second half is somehow no action due to it being cancelled. The teaser would push if you have that rule. Teaser push is a no aciton.

 

[Moon88]

Slim you are the man!