What does everyone think of this customer service situation at a nice resturant

[CHOPTALK]

The other day me and my women was eating out at a decent steak house.
The couple 2 or 3 tables over just got there order.

The lady before taking 2 bites of her food accidentally tipped over her entire drink into her plate ruining her entire meal.

The fault was 100% the customer.
She somewhat rudely demanded a replacement meal from the resturant.

It ended up getting kind of heated between the customer and the management of the place.

Originally the establishment said the custom had to pay for the meal but since the customer was acting like an ass and disturbing everyone within 5 tables the restaurant finally gave up and let her have a replacement at no charge.

Whos right. I tend to take the restaurants side. They gave her a perfectly fine meal. It was not their fault she spilled her drink on her food.

 

[Bourn]

As a business you replace the meal. Any quality restaurant would have replaced it in a heartbeat. And as a customer you tip them well for doing so.

 

[Mlink]

replace the meal and not even question it

the lady should have went about it in a different manner but still imagine being a restaurant owner and charging someone for two meals because they spilled a drink

you have repeat customers right there by giving them another meal

if the meal was 40-50 dollars on the menu? probably cost them 15-20 to make the meal at most, so for 15-20 dollars you just got yourself repeat customers and also the 5 tables around them seeing they replaced it for free, karma goes a long way

 

[Willie99]

what they all said, and that's not condoning how the customer acted or what she expected

I personally, would have paid for both meals and apologized to my neighbors for any disruption I may have caused. Damn, on the right night, I would have bought y'all a round

 

[Dude]

Replace the meal, But is it me or does most of the fucking world today feel like they are entitled, and have no problem inconveniencing everyone, in order to get whatever they want?

 

[CoachCB]

They absolutely should have replaced the meal. A restaurant meal costs a few dollars, even if it's a great steak or lobster tail. The restaurant was 100% wrong.

 

[RoofTop]

Replace the meal, but being that she was such a beatch, whip up some special spoo butter for the steak

 

[loomis41973]

Meal should have been replaced without question.

 

[RenoChazz]

What a bad business decision, to let it even escalate to a scene. I'm guessing it didn't become a scene until they decided to be cheap about an honest accident. They lost her business and probably a few people that overheard it. Me I'm the quiet the type, I would have paid for the original meal without eating and never came back.

 

[TheComputerGroup]

I was part owner & managed one of my fathers restaurants for years & I would have replaced her meal.

I'm assuming this restaurant you were at was more expensive than the average diner so this may have been the reason the manager of that restaurant was reluctant to give her s replacement.

Customers tend to think everyone that owns a restaurant is rich which isn't that case at all......its a tough situation when a customer acts crazy & starts insulting the manager, etc......& the saying, "the customer is always right" is stupid & the customers tend to abuse that theory.

 

[seldomseen]

You replace it no question. Its a business decision. The free meal will cost less than the business lost.

 

[CHOPTALK]

It wasn't a full fledged fine dinning establishment. I would call it a notch above outback and a few notches below Ruth's Chris

 

[bigbet1234]

Was she black?

 

[JustinCruise]

As a business you replace the meal. Any quality restaurant would have replaced it in a heartbeat. And as a customer you tip them well for doing so.

this

 

[bigbet1234]

Sorry, couldn't resist. lol. It's amazing what I seen from the colored folks! It takes balls to pull some of the things I've seen in my days of serving

 

[RenoChazz]

It wasn't a full fledged fine dinning establishment. I would call it a notch above outback and a few notches below Ruth's Chris

The finer the establishment, the least likely something like this would happen IMO.

 

[Betallsports]

It wasn't a full fledged fine dinning establishment. I would call it a notch above outback and a few notches below Ruth's Chris

so it was Friday's ??

 

[HacheMan]

The lady should have never expected the restaurant to replace it to begin with.

I wouldn't have and would have nicely asked to have a replacement that I would pay for.

If she would have done that to begin with, they would have probably replaced it anyhow.

People like that piss me off what a loser she is...

 

[MikeB]

so it was Friday's ??

Denny's.

It was his anniversary

 

[scottcarter]

this