Just a quick question here. If anyone tracks their balance in excel, they can always see their running balance. So when excel and the site balance doesn't match it's clear something needs to be double-checked.
This happened to me with a book recently. Made a wager and they paid one penny less than the parlay posted winning amount. I advised them of the wager and showed them the ticket, but they said it stands and I would still be paid one penny less. I didn't understand the logic behind that, but no dig deal. In the past the same thing happened and they just posted the penny into my account to reflect the correct winning amount.
Anyways, I like to make my wagers so at the end of the day I always finish the day with a "round" number. For example, on Wednesday I bet on Federer > Gulbis to win $1.60 to bring my closing balance to a round number. He won; finished day at a round number.
On Thursday morning I see my balance is inaccurate as I click on "Transactions". I go through the history and I see that my deposit history has had 99 cents chopped off of it. Chat has no explanation. But later in the day they "correct" it by adding 98 cents. So account balance is one cent less than what it technically should be. [Is this the one cent vendetta? ha ha]
Anyways, no big deal. But the fact that a book just posts your "whole" number balance seems somewhat shady to me. And when I match up my history with excel and it keeps popping these things up, it seems rather non-sensical. At books like 5dimes and Heritage your "FULL" balance is always posted and there are never any discrepancies. And if ever there is a question, they accurately correct it.
I won't mention the book as I'll see how they perform over the next 10 weeks. But some might conclude that a book does this to "chip" off occasional cents. Just as the (definitely shady) tactic of some books that "round up" or "round down" wagers so as not take into account cents in their system. In such a book where "rounding" happens, the house benefits with long-term numbers unless the player is meticulously vigilant.
Anyways, I'll continue to monitor. In books like 5dimes and Heritage I don't have to worry about this kind of thing.