In early November, I sent them an email telling them that I did not want 3 schedules. One was enough. They(Eldon--I think was the name said he would take care of it.) He must have I don't get ANY now! LOL. So two weeks ago I sent another email to them and asked about getting a schedule. Again, Eldon--I think said he would take care of it. Still no schedule!
The reason that I don't call is that 1. I may have difficulty understanding who I talk with. 2. Email is free and hopefully clearer.