Vip Sportsbook

[Rogthedodger]

I just wanted to warn people about VIP Sportsbook. I was sent an email on Wednesday offering me $100 as a Thanksgiving bonus. I went on their live chat and gave them my account number to make sure I qualified. The customer service rep said I did indeed qualify. The person told me that if I deposited $200 I would get a $200 bonus. So I made the deposit and sent their customer service department an email. (As I was told to do). An hour later I still not had received my bonus. So I went on live chat again and gave them my info. I was told they had a lot of emails they were going through and my bonus should be credited in an hour. Well it never happened. So the next morning I checked my balance and still no bonus. So I go back on live chat and am told that I do not qualify for the bonus because my balance shows a lifetime profit. I told them that is why I checked with them before making my deposit. There is absolutely no excuse for the way this situation was handled. They were able to find my chat history and said they would address their agent that chatted with me. I asked them if we could agree on a $100 bonus. (since that is what the original email offer was). They came back and offered me 10%. I told them I would take whatever they would give me. I also told them that they should be honoring what they told their customer. I explained to them it was the supervisor's fault as much as the agent on the chat. They obviouslly have a training problem that should be addressed. So the bottom line is BE VERY CAREFUL of VIP. If they send you a bonus offer and even if you are told you qualify they might deny you once they get your money.

The above is SOP at VIP. I have seen first hand instance after instance of this happening there. The best part is that if you ask for your deposit back they'll say: "sure we'll refund it, after we deduct the fees because you didn't roll over the deposit 1X." So they screw up and then won't give you your money back w/o penalty. VIP needs to honor their promise of a bonus in these situations, especially when the bonuses are never larger than $200. Very bad "bait and switch" practice by them that occurs DAILY.

 

[Doug]

Cats are you still bitching about this. Do one of two things. Leave the book or Call up and keep going higher until they give it to you. You will eventually get the right person on the phone...

That happenned with me also, called first to verify eligibility, yes, denied, eventually got it.

Safe book, but of no line value to me.

 

[mike0187]

I see they are now an RX Sponsor....I may try and get this 200 for 200 deal, I've never deposited there

 

[Rev_Al]

bump for the new 'sponsor'

 

[catsfan]

The above is SOP at VIP. I have seen first hand instance after instance of this happening there. The best part is that if you ask for your deposit back they'll say: "sure we'll refund it, after we deduct the fees because you didn't roll over the deposit 1X." So they screw up and then won't give you your money back w/o penalty. VIP needs to honor their promise of a bonus in these situations, especially when the bonuses are never larger than $200. Very bad "bait and switch" practice by them that occurs DAILY.

I've noticed this has occured to several people. Hopefully they will one day realize that they have a traing issue there and will be responsible and start training their people correctly and honoring what their customer service people tell the customer. It does no good if you inquire about something, are told one thing and then someone else changes their mind and they don't follow through what the first person said. I would have a lot more respect for VIP if when they screw up they take some responsability.