For symmetry with the most improved thread.. which book has lost it big time?
Categories for decline: software, clerks (quality), speed of payouts, inability to reach during peak times. These are measures of performance. Reduction in the bonus programs should only be mentioned if the book is giving you a hard time collecting bonuses or not honoring them.
A book that was always crappy and still crappy shouldn't be here either. Looking for good books that aren't any good anymore and may be living off their old reputations.
Categories for decline: software, clerks (quality), speed of payouts, inability to reach during peak times. These are measures of performance. Reduction in the bonus programs should only be mentioned if the book is giving you a hard time collecting bonuses or not honoring them.
A book that was always crappy and still crappy shouldn't be here either. Looking for good books that aren't any good anymore and may be living off their old reputations.