Thanks to WAGERWEB for stepping up!!!

[betmonkey]

I had a NIGHTMARE deposit problem a few days ago. I asked customer service for the Moneygram info so I could make a deposit and get my bets in by 7pm. I got the name and country and went and made my deposit.

Come home...give them my deposit info via "Live Chat" and was told they would verify soon. Almost a hour later...NO FUNDS!! I ask again via "Live Chat"...."Is there a problem with my deposit...50 mins and no money" I was told I sent it to the wrong country. I said..."No, I sent it to the name and country I was told to send it to" I then asked " why wasn't I contacted over the past hour and told what was happening???" "Sir...just call Moneygram...it takes just a few minutes" Turns out...that they use El Salvador for WU and Nicaragua for Moneygram. I was then told to call Moneygram and change the destination. OK...I call Moneygram "Sir, we don't do that"....CRAP!!!!

Turns out I have to go back and cancel the original and resend another Moneygram. I go back to cancel the moneygram and they have NO CLUE how to do it...lol They call Moneygram and about 10-15 mins later I'm told the money has been picked up already....HUH???

I get back home and there the money is in my account. I don't know how they got that money but they did...lol I raised a little hell about why I was left in the dark for almost a hour and they gave me $125 and sent 3-4 followup emails apologizing from various "higher-ups" in the company.

Very nice gesture on their part I thought. And good to see that they actually seem to care and didn't just blow it off.


THANKS WAGERWEB!!

 

[Doug]

They can be a little backward at times, but overall I like them as an out, some don't. They aren't a problem free "A "book like Olympic, but they are decent people to deal with. One must balance the positive and negative factors of any book. I like to spread my funds over many books. WW has never failed me in any fashion, that wasn't corrected. I've never seen a slow/ no pay complaint.

Other books can be more on the ball, but WW is good, but not great. The positive factors of playing there outweigh the negative ones, IMO.

I think they are under-rated, I'm not sure what SBR rates them at, don't really care. If you want perfection in customer service, this book isn't a great fit. If you can tolerate a few glitches, they are about average in C/S.

Not a good out for prop players, some like their horse action, but I don't bet ponies.

My biggest compliment is they have a long history of paying.

Show me one valid complaint about them not paying, I've yet to see it !