StubHub Scam

Buster · Jan 11, 2016

As readers of TheLead know, we love nothing more than some good ol’ corporate muckraking, so when a reader named Jesse Sandler emailed us with a story that sounded too bizarre to be true – namely that he brilliantly bought four tickets to the Lakers’ last home game (in April against the Jazz) 18 days before Kobe announced his retirement, and a little over a month later, when the price of the tickets had appreciated almost 1000%, StubHub voided the purchase because he bought the tickets for too low of a price – we were excited for the possibility to highlight and (hopefully) rewrite the injustice.

After a little back and forth, Jesse sent us an incredible email that recounted the entire story in his own words and provided all the evidence we could ever ask for: his entire email chain with StubHub customer service, ticket receipts, a semi-incriminating voicemail from a FlubHub supervisor, you name it.
Below, Jesse details his fiasco, and convinces us to never, ever, ever purchase tickets on StubHub again. At the end of this piece (if you’re compelled to do so), we ask that you share Jesse’s story on social media, and force StubChub to issue a statement and honor Mr. Sandler’s original purchase. What they did is complete bullshit, and the online ticketing giant deserves a PR nightmare…

Complete chain of emails here..

http://www.theleadsports.com/the-surreal-story-of-stubhub-screwing-over-a-kobe-fan/

JustinCruise · Jan 11, 2016

Stubhub is a complete joke

They fucked me over last year and I won't use them again to buy or sell, ever

C.P. · Jan 11, 2016

shitty deal...

great outcome...

class act Tickets for less (Jason Durbin)...

bilbal · Jan 11, 2016

absolute thieves. I sold two tickets to a basketball game and they cancelled my ticket order 2 DAYS after the game was played. They tried to blame me and said customer never got the (instant download) tickets. I said why do they get to ask for a refund AFTER THE GAME ENDS? I asked the arena to provide me with a scan report for the two tickets and it showed that both were scanned/used. I forwarded the report to Stubhub and told them to call the arena and they wouldn't and never paid me for the tickets. Last time I ever used these crooks.

tatehill2000 · Jan 11, 2016

Boom,,, facebook link to all my family and friends, f u stubhub..,

KennyB · Jan 11, 2016

What a complete and absolute fucking by Stubhub. I can't believe who crooked they are.

RoofTop · Jan 11, 2016

http://www.huffingtonpost.com/entry/stubhub-jesse-sandler-kobe-retirement_568e6f5be4b0cad15e638a72

Hamilbet · Jan 11, 2016

How is this not a criminal act.

This line says it all:

"UMMMM…WHAT???? I GAVE THE SELLER AMERICAN CURRENCY, HE OR SHE GAVE ME THE LAKERS TICKETS, END OF TRANSACTION. "

HarryCaray · Jan 11, 2016

Ehhhh, I don't know that this qualifies as a scam per se. I don't think Stubhub itself was out to do anything malicious or really stood to gain anything.

Just an incredibly dumb rule to allow sellers to do this.

Mr_Mark · Jan 11, 2016

Purchased many times on stub hub, never any problems. Even when tickets were a fraction of the face value

DNoonan · Jan 11, 2016

Just closed my account.....I encourage you to do the same..............

Kristine W.: You are now connected with Kristine W.

Kristine W.: How can I help you.

Noonan: hi Kristine....hope you are well....I am looking to deactivate my account. I read some troubling information about stubhub's practices and will not be using the service anymore: http://www.theleadsports.com/the-surreal-story-of-stubhub-screwing-over-a-kobe-fan/

Kristine W.: I will be more then happy to assist you.

Kristine W.: Just give me a minute to close the account.

Noonan: can you help me out or let me know what I need to do on my end? thanks! and please pass along the info as to why I will not be using the service anymore

Kristine W.: Sorry to hear that you are leaving, but the account has been cloased.

Noonan: there are a number of areas on the internet where folks are passing along the story and details so hoping this will result in some changes in the way you do business...

Kristine W.: Sorry it has been closed.

Noonan: thanks for your help and have a great day....

Kristine W.: You too

JustinCruise · Jan 11, 2016

DNoonan said:
Just closed my account.....I encourage you to do the same..............

Kristine W.: You are now connected with Kristine W.

Kristine W.: How can I help you.

Noonan: hi Kristine....hope you are well....I am looking to deactivate my account. I read some troubling information about stubhub's practices and will not be using the service anymore: http://www.theleadsports.com/the-surreal-story-of-stubhub-screwing-over-a-kobe-fan/

Kristine W.: I will be more then happy to assist you.

Kristine W.: Just give me a minute to close the account.

Noonan: can you help me out or let me know what I need to do on my end? thanks! and please pass along the info as to why I will not be using the service anymore

Kristine W.: Sorry to hear that you are leaving, but the account has been cloased.

Noonan: there are a number of areas on the internet where folks are passing along the story and details so hoping this will result in some changes in the way you do business...

Kristine W.: Sorry it has been closed.

Noonan: thanks for your help and have a great day....

Kristine W.: You too

wow

That's even shitty customer service right there

Hamilbet · Jan 11, 2016

I just closed mine as well and below is how it went. I XXXXXed out my name.

Status: Connected
Omar D. (Listening)
Omar D.: You are now connected with Omar D.
Omar D.: Hey XXXXX, I'd be happy to answer your question. To do this, all you need to do is request it, and I or another agent depending on when you chose to would go in and sort this out for you.
XXXXX: Would you please delete my stubhub account?
Omar D.: Alright, just a moment please while I do this for you
Omar D.: All done. Really sorry to see you go.
XXXXX: Thank you Omar
Omar D.: You're most welcome. All set from here?
XXXXX: Done.

Mr_Mark · Jan 11, 2016

JustinCruise said:
wow

That's even shitty customer service right there

no thats great customer service, not doing any more that what the customer asked lol bad employee effort/service?

$tinky · Jan 11, 2016

Wow! I've spent a freaking shit load at STUB hub. Unbelievable. They have a great business concept. You don't have to screw people!!!!

$tinky · Jan 11, 2016

Karla M.: You are now connected with Karla M.

Joey: I've already typed my message did you receive it?

Joey: http://www.theleadsports.com/the-sur...er-a-kobe-fan/

Karla M.: Hi Joey, not a problem. If you wish to take out your credit card before I close it, please log into your account and delete it.

Karla M.: Or I can close the account with the credit in the account.

Joey: Just close it.

Karla M.: Will do! Is there anything else I can help you with?

Joey: What are you wearing?

Karla M.: It was nice chatting with you today and I'm glad we were able to help you - I need to answer some other chats, so thanks again for choosing StubHub!

Karla M. has disconnected

Closed!!!!!

Buster · Jan 11, 2016

HarryCaray said:
Ehhhh, I don't know that this qualifies as a scam per se. I don't think Stubhub itself was out to do anything malicious or really stood to gain anything.

Just an incredibly dumb rule to allow sellers to do this.

Stubhub now will make 1500.00 on those 4 tickets as opposed to the paltry sum of 225.00...In my opinion they are probably in cahoots with seller...Stubhub gets 10% of price from buyer and 15% from seller...

carlspackler · Jan 11, 2016

I'd love to see Kobe get a not too serious injury and sit out the last home game.

RoofTop · Jan 11, 2016

$tinky said:
Karla M.: You are now connected with Karla M.

Joey: I've already typed my message did you receive it?

Joey: http://www.theleadsports.com/the-sur...er-a-kobe-fan/

Karla M.: Hi Joey, not a problem. If you wish to take out your credit card before I close it, please log into your account and delete it.

Karla M.: Or I can close the account with the credit in the account.

Joey: Just close it.

Karla M.: Will do! Is there anything else I can help you with?

Joey: What are you wearing?

Karla M.: It was nice chatting with you today and I'm glad we were able to help you - I need to answer some other chats, so thanks again for choosing StubHub!

Karla M. has disconnected

Closed!!!!!