Stubhub.com

DesertDevil · Aug 3, 2008

Anyone ever come across any problems when using stubhub?

I have AZ Cardinals season tickets, and every year I sell about 3 games on stubhub. The profit I make off of those 3 games alone, usually more than pays for the entire cost of my 2 season tickets.

Ive sold about 15 pairs of tickets over the last 3 years between my ASU seats and my Cardinal's seats. I never once had a problem until yesterday.

The face value of my 2 tickets is $25 a piece. Earlier this week I sold my pair of tickets to the Cowboys game for $140 a piece. I printed the FedX shipping label, went down to the store, sealed it all up, got a tracking receipt, and shipped the tickets out that day.

I got a call from stubhub yesterday saying that the buyer received the FedX package but she claims it was empty with no tickets.

Stubhub said since I have been a good customer for 3 years with no issues, that I would probably be paid the full amount regardless of how I choose to proceed. They did ask me if I would have the tickets reprinted and ship them again. I said I would cooperate with this one more time.

I will get my reprinted tix on Tuesday and ship them AGAIN to the buyer. I can imagine what is probably going on here. The buyer probably plans to rip somebody off by selling the two tickets that I originally sent. Those tix are no good now since I requested a ticket reprint. I imagine she will probably either scalp the bogus ones outside of the stadium, or try to post them up on stubhub and rip some unsuspecting costumer off.

This chick has a Las Vegas address. If she screws with me again, I just might be tempted to post up her address so you boys going to the bash can pay her a little visit for me. :toast:

Im joking about that of course. Kind of...

DarrylParsons · Aug 3, 2008

I've used stubhub quite a bit for selling and this sort of thing happens all the time. Most of the time they just say the buyer lost the tickets and ask nicely for reprints. I ask to be compensated $5 per ticket for reprints and they've always said yes so far.

The last one was just like yours, though, in that they said there were no tickets in the envelope. It turned out the same (ie. I got compensated for reprints) but I had to convince a bitchy CS rep that I've had a good reputation there and didn't rip off the buyer. My personal theory is that the buyer just lost them and then lied to get more favorable treatment from stubhub. No Fedex employee will risk their career to steal something that almost certainly will be worthless to them.

I don't see why they don't just do electronic shipping to begin with, in cases where that's possible of course. It would save a lot of hassles, there would be no he said / she said BS, and it would be cheaper so less total vig, more transactions, and a better deal for all involved.

Legend-I-Aint · Aug 3, 2008

You could always just refund her money and tell her to go fuck herself. She can scalp the bad tickets and you have your new ones that have been reprinted.

I hate liars. You should hang tuff and say fuck off skanky bitch. Tell her you aren't in the business of mailing empty packages.

Railbird · Aug 3, 2008

maybe you relly forgot:think2:

DesertDevil · Aug 3, 2008

Legend-I-Aint said:
You could always just refund her money and tell her to go fuck herself. She can scalp the bad tickets and you have your new ones that have been reprinted.

I hate liars. You should hang tuff and say fuck off skanky bitch. Tell her you aren't in the business of mailing empty packages.

That crossed my mind no doubt.

I asked stubhub if they would just cancel the transaction. They said that is against their policy.

I would like to stay in good standing with them. I will make this "good will" gesture only one time...