Sportsbook.com Sucks!!!

Mr.Jones · May 1, 2004

Recently I signed up at this book strictly for it's Nascar offerings. Wish I hadn't.

I've been at this computer for most, no all, of the day and I'm tired. I switched my attention to Nascar from bases about 2 hours or so ago. Went to Sportsbook.com and placed a bet. It was for a Nascar prop... Jimmy Johnson U7.5 finishing position risking $100. I placed a wager.

Hold it..... I accidently clicked Tony Stewart [Jesus, anybody but Stewart!!!] who was listed right under Jimmie Johnson. I've not had this account too long at all and find the antiquated software still a bit confusing as I've only placed a total of 5 or 6 wagers there.

This is not a point spread or normal money line where I can bet the other side and eat the juice. So I call them right away expecting not too much of a problem in changing the wager. No way. All wagers are final...must have heard it 7 or 8 times.

We've all had occasion where for one reason or another we've made a mistake. I sure have. Never had a problem getting customer service to change a wager with this much time available [except at WTTS once...it was a point spread and I just lost some juice... and never played there again]. I have been told by some "this will be the only time" and it usually was at that particular book.

Mrs. Jones once called Skybook 20 minutes to tip off and said "he's all liquored up on the bourbon again would you guys mind cancelling that last dime he put in on Pitt he's got too much on the game already". They did with no hassle.

These guys insisted tonight that their system would in no way shape or form allow them to cancel a wager. All I was trying to do was change a lousy dollar to what I had intended to wager.

Anyway win or lose, Mr. Jones and Sportsbook.com's relationship is history come Monday. Told them I would just tell this story here and I got a cocky "go right ahead." OK dude.

I know all wagers are final. I know that. Repeat. I know that. That card can be played or not played. I know that too. But final also is some business between a client and a sportsbook.

So I highly recommend you do not send your money here. D rated books are D rated books for one reson or another it seems. You guys know I have no agenda. Next time your bleary eyed at the computer this could be you.

I've never had a bad thing to say about a sportsbook still in business and paying before, but at least in terms of customer service this is a shit book.

Now was that really worth it you clowns?

PO69 · May 2, 2004

Are you talking about sportbook.com or sportsbook.com?

I can say that sportsbook.com are NOT allowed to cancel bets. Although it has happened before that they canceled a bet for me about 2 years ago.

I actually like their software and wouldnt call it old. It is HEADS AND SHOULDERS above other software in my opinion. I find it a bit easier to navigate the cross-sport parlay card than at most books.

Just a question, did you bet over $1000 on this play? That can at times make the difference. And you would have to call within about 2 minutes of making your wager

Mr.Jones · May 2, 2004

Man Stewart is one of your drivers players.
TEAMJONES hates this guy!!!!!

I just now placed a wager in that Nascar prop category and the confirmation screen DID NOT IDENTIFY the wager at least in the initial phase.

BTW it was a $100 bet and not $1000. But it still pretty much ruins my enjoyment of the race today.

I called them the instant I printed the bet. It would easily have been within two minutes. Actually I called them twice and each time the clerk supposedly checked with a supervisor. My biggest gripe is that this is brand new software to me.

I'm going to make a $10 bet right now in the same prop category and see if the confirmation scrren ever shows who the bet is on.

Mr.Jones · May 2, 2004

OK I just placed a $10 bet on Jimmie Johnson [my originally intended bet]. I won't make another bet with these guys.

After you place the bet the confirmation screen does read finishing position Under 7.5 then underneath that it reads [-140]. Never did it IDENTIFY THE DRIVER at all during the confirmation process.

Two small digits are the only difference on the confirmation screen between the two wagers. The 7 in under 7.5 is 8 for 8.5 Stewart. And the Sewart bet is -120 instead of -140. THAT IS THE ONLY DIFFERENCE IN THE TWO RESPECTIVE CONFIRMATION SCREENS. Two small digits.

After about 14 hours at the computer two small digits, I beg to say, can be overlooked by anyone particularly when this software is new to you.

So the only time I knew I made a mistake is after I printed the wager and I called them as quickly as I could. THEY SUCK PERIOD for not changing this bet for me. SPORTSBOOK.COM SUCKS!!!

SPVI · May 2, 2004

<BLOCKQUOTE class="ip-ubbcode-quote">quote:<HR>Told them I would just tell this story here and I got a cocky "go right ahead." <HR></BLOCKQUOTE>

IMHo They are a tough place to be without if your betting Nascar week in and week out and I suspect cocky guy knows that.

Ironically, most know I like to lay into the idiots betting into bad lines, but man these places that won't let you bail, if the number hasn't moved in a reasonable amount of time are fair game. The old timers that insist you go the other way and eat juice are antiquated, books have too much exposure on shit they know nothing about these days, without a two way relationship they would be toast. They won't let you fix an obvious error, else why would you cancel promptly at the same price? So why the hell on earth should they get any slack when they hang some ridiculous line.

Fishhead · May 2, 2004

Mr Jones-

Completely understand your disgust and totally 100% agree with you that if you call back the book in question in less than 5 minutes from placing the wager AND THE LINE HAS NOT MOVED, the book out of general cortesy should void the bet.

Having said that however, this is becoming more and more common practice in the offshore world..........even by what would be considered top ranked sportsbooks.

Its to bad that if one is a long standing loyal customer of a book and one places an accidental bet in, they cannot change it.

I know things are different in the offshore world, but this is the way I and most supervisors handle this situation in Vegas.

If a writer makes a mistake at the window while the customer is still at the window and accidently writes the wrong ticket, no problem, the ticket is voided and another one written.

ALL CUSTOMERS ALL ADVISED TO CHECK THEIR TICKETS BEFORE LEAVING THE WINDOW.

So, lets say a customer comes back say 15 miniutes later and wants his ticket voided claiming the writer wrote the wrong team for instance.

The sportsbook has every right to refuse doing that, HOWEVER, if the line has not moved and out of cortesy to the customer, 98% of the time the supervisor will allow the customer to void the ticket...........as long as this is not common for that particular customer to be doing that.

Like I said, I know offshore is different with the computors and such and they may not be able to void a ticket which is a shame.

By the way, BIG KUDOS to SKYBOOK for helping you out in your above stated situation!!

Mr.Jones · May 2, 2004

SPVI,

OK I ate the 30 cents juice on a $100 bet. They will get the juice on it but lose a customer. Everytime I get a chance on any forum I will bash these guys and I can live without them as well as they can live without me. They don't care because my post-up was minimal and my bets were small. I was trying them out before sending in more as I told the clerk last night. End of trial.

Pinnacle, 5Dimes and The Greek just to name a few offer a good enough variety of Nascar for me. SPORTSBOOK.COM SUCKS and somewhere down the line I will repeat that again and again if somebody asks. As I said a D rated book is a D rated book for a reason.

Mr.Jones · May 2, 2004

Fish,

That thing with Skybook happened over three years ago during college baskets and believe me that story is a crazy one. I feel they did that out of simple courtesy for the amount of action I was giving them back then. The call Mrs. Jones made is but part of a hilarious story. I'll be glad to share the rest with you on Wednesday. It is for sure a Jones classic and so insane that I can't even write about it here . Yeah the good old days....back then we were betting multiple dimes on occasion.

Skybook did a really nice thing for me and for themselves really. After Pitt covered they had saved themselves a dime.

Rio/Skybook are the best overall out I've ever played at. If I could have only one Sky would be it. Their customer service is great and unmatched in the industry. The half point thing is an absolute must when betting baskets and foots.

SPORTSBOOK.COM SUCKS. BTW, Mrs Jones found a sportsbook.com tee shirt in a thrift store. It is a really nice shirt and fits me. I wondered why anyone would give it away and I wore it around a lot. Guess where it is going Monday.

Jeez Tony Stewart.

Just about floored me when I read the bet ticket. Good Luck today my friend.

TheGeneral+ · May 2, 2004

Poor CS here I think. Someone could have helped you and they didn't. Rules are good, but common sense practice is better.

<BLOCKQUOTE class="ip-ubbcode-quote">quote:<HR>Las Vegas rules, regulations, payoffs and wager types apply where not covered herein

All sporting events must be played on date and site scheduled unless otherwise specified. Sporting events postponed by more than 12 hours and or rescheduled, will constitute "No Action", and all money will be credited accordingly.

All bets must be made and accepted, before the start of the game/event wagered upon. Any bet placed or received after the start of the game/event wagered upon, will be void

Management reserves the right to limit the maximum amount wagered, prior to acceptance of any bet. Customers are not permitted to open multiple accounts in order to circumvent the limits imposed by our wagering system. If multiple accounts are used then all bets will be void.

In the event that monies are credited to a customer's account in error, it is incumbent upon the customer to notify Internet Opportunity Entertainment Ltd. of the aforesaid error without delay. Any winnings realized after the error, whether directly or indirectly subsequent to the error but prior to notification of Internet Opportunity Entertainment Ltd., shall be void.

Internet Opportunity Entertainment Ltd. does not recognize suspended games, protests, scoring amendments, result reversals and overturned decisions for wagering purposes

In order for a bet to be valid, a customer must receive a bet identification number confirming from Internet Opportunity Entertainment Ltd that the bet has been accepted. This number appears via a confirmation message that will appear on your betting ticket.

Once accepted bets cannot be cancelled or amended in any way, either by the customer or by Management.

Every effort will be made to ensure that all information available on the Internet site is accurate. However, if an error is made in the prices or conditions published on-line, we reserve the right to correct any mistakes and to settle any bets already laid at the correct price.

<HR></BLOCKQUOTE>

marc · May 2, 2004

Mr Jones,

Believe me I feel you rpain. I'm a long time cusotmer of sportsbook.com. Their software has a lot to be desired. When you bet on props, the ticket that comes up has virtually no iformation on it. The only way to verify that the ticket is correct is to scroll down, and double check that you clicked on the correct wager. I've called them once or twice to cancel a wager after realizing that I too bet on the wrong prop. They outright refused. They simply will not do it. Same as wwts.It is extremely upsetting. But you also have to understandthat the CS people you speak really don't care. I think for most people who play there, we just finds that the good outweighs the bad and thats why we stay

mvbski · May 2, 2004

Mr Jones
As a fellow gearhead here give Linesmaker a try they have the same props a nice signup offer and very good CS I have found them a great book for the serious Nascar bettor

Mr.Jones · May 2, 2004

Hey thanks a lot mvbski. Will check them out. Sportsbook.com like I said will never see a wager from me again.

No big deal just out of principle.

Thanks again. Also thanks General. Good Luck to both of you today. TeamJones is geared up for another top 5. But then again Tony Stewart was in my garage all night.

Fishhead · May 2, 2004

Dont be surprised if TEAM FISHHEAD makes a strong showing this afternoon.

God knows, I need it.

Mr.Jones · May 2, 2004

Yeah you do.

oldmantime · May 2, 2004

I just want to say, I understand how it feels to make a wager by mistake. I have done it a few times and said nothing--because, I knew it WAS MY mistake. However, during last football season on one of the Bowl Games--I accidently bet the wrong side of a game the night before it was to be played. I called WSEX and the girl was very pleasant --she did cancel the bet for me and said "Sir, please be more carefull in the future". I was allready happy with WSEX, but that made me a customer forever!! Little things go a LONG WAY!

The Guesser · May 2, 2004

All the Starnets/World Gaming Books have the same "all bets are final" rule. So going to Linemaker or leaving Sportsbook.com will not solve that problem. I think it's the correct rule, and wish all books followed it, as well as not cancelling "bad line" bets. If I have to eat my mistakes, and I should, they should have to eat their mistakes if they make them.

Guest · May 2, 2004

Guesser is right about the Starnet books being that way. I play at Sports.com who I would refer anyone to but I have made that mistake there and they would not cancel it.

sb

bucsfan67 · May 2, 2004

Mr jones, i understand your frustration, and i can tell you that after hearing this, i wouldnt sign up with them...

Tony is on my team, and i am telling you now, he will finish in the top 7, just so the sportsbook gets the shaft here.....

Go get em buddy.....

Stewart to the finish line.....

bucsfan67 · May 2, 2004

<BLOCKQUOTE class="ip-ubbcode-quote">quote:<HR>Originally posted by The Guesser:
All the Starnets/World Gaming Books have the same "all bets are final" rule. So going to Linemaker or leaving Sportsbook.com will not solve that problem. I think it's the correct rule, and wish all books followed it, as well as not cancelling "bad line" bets. If I have to eat my mistakes, and I should, they should have to eat their mistakes if they make them.<HR></BLOCKQUOTE>

There's a good point....

If you are responsible for your mistakes, they should be responsible for theirs...

I must admit, i understand the rule, if u have Joe-schmo calling your every other day saying he bet the wrong side, etc. would be a big hassle....but every customer should be given "one-mulligan" at least, and like Mr Jones said, they can tell you then, never again, then the onus is on you to be more careful....but geesh, he made this bet yesterday, they had over 12 hours to cxl....

should not have been a problem, if they cared about the customer and his business...

Mr.Jones · May 2, 2004

A lot of interesting opinions expressed here. With all due respect to the authors of a few of them, I cannot subscribe to the idea that the good outweighs the bad or that Sportsbook.com's Nascar offerings are a must for serious Nascar bettors. I just made my wagers at three top tier books and am quite satisfied.

We seem to have come to a consensus here that the confirmation screen at Sportsbook.com for this type of bet is a downright trap waiting to happen especially for a tired individual. Sure I am resposible. I don't deny that. And ultimately it's their call. They made that call and now I get to play Lou Piniella and throw a base or two.

There is by nature an adversarial and not a fiduciary relationship between client and book. That being said there is the general respect a business should have for a client and vice versa. If that is lacking and let's say I choose to stay there, I would be scanning their lines constantly looking for a cheap shot to get even. Who needs that?

I have accomplished my objective simply by the number of views this thread has gotten. They have accomplished their objective of guaranteeing themselves up to $20. I win. They lose.

If I have prevented even one post up to this shit joint, I have gotten my revenge. I will prevent as many post ups as I can. I will sound off from now on whenever this book's name is mentioned. I will withdraw my balance early tommorrow. When I have more time I may take it across the street.

I have not and would not ever bet into what I would know to be a bad line. I have called books to notify them of THEIR mistake. OK I was tired and I made a mistake 12 hours prior to an event and the line had not moved nor has it yet. I called within two minutes. To you guys that maintain that you need to or choose to do business with this out, I respect your opinion but I don't need or choose to.

And those of you who say rules are rules, I respect your opinion also and for the most part concur. And the comment that their clerks just don't care; to that I say they should care. Too many books and too many choices for them not to.

Sportsbook.com sucks. Stay away.