Skybook issues

[BaseballGuy]

So I place a bet last night on a race and the bet wins. It then goes into pending status for 10 hours and gets cancelled. I am told that the race went off before I placed the wager. Why the heck are they allowing people to place wagers on races that have already started? The guy tells me that they have no way of removing the races after they start, (which is a lie because I saw races dropping off last night) Now, I had not known the race started, bear in mind this was only a 2.00 place bet.

Second, where is the cashout area on their site? I always loved Canbet and looks like im headed back there. They have computer systems that can handle the settling of more then 10 events. A tough lesson to learn, but I guess I should stick to the sites I know best.

 

[trytrytry]

the late horses get graded later. The off times are from drf.com. they dont hook their time in the software to an official off time so they grade them in the AM and put in the off time, if your off time is too late no action win or lose.

I dont know why you cant cash out on line at skybook youhave to call it in which I and many other do not like. On line payout request would make skybook a A+ book.

 

[SkybookOnline]

Two dollars or $200 dollars, the rule is very simple- and we will not break the rules because your bet is only $2. Trytrytry knows the deal, as it is pretty much an industry standard at this point. Horse racing bets are based on post times, and when the time that the bet was placed is on or exceeds the official post there is NO bet. That is a long standing rule in the Rio International books. Please review our House Rules #14 regarding this subject: http://www.skybook.com/rules-regs.asp

Your post time was given before the bet was confirmed (or via the internet if placed over the internet), and the actual race start time was confirmed at both www.drf.com and www.equibase.com. In this case the wager was placed about 10 minutes after the race ran; at this point the jockey had already changed silks for the next race

.

Regarding online payouts, we are aware that we are missing that in our site. We are currently developing a system that will be easy for the client, but still avoid delays and confusions. Based on this feedback, we will attempt to put a temporary solution in place this week until the full system is in place.

Thank you.

Skybook Sportsbook
Home of the Free 1/2 Point!
www.skybook.com
1-888-759-2665
1-888-SKY-BOOK
NETeller code SKY1134

 

[BaseballGuy]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Your post time was given before the bet was confirmed (or via the internet if placed over the internet), and the actual race start time was confirmed at both www.drf.com and www.equibase.com. In this case the wager was placed about 10 minutes after the race ran; at this point the jockey had already changed silks for the next race .
<HR></BLOCKQUOTE>

Why are you accepting bets for races that have already finished?

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR> Two dollars or $200 dollars, the rule is very simple- and we will not break the rules because your bet is only $2. <HR></BLOCKQUOTE>

I use a somewhat similiar formula when choosing with whom I do buisness. If a book cannot even honor a 2.00 wager I take my buisness elsewhere. It is not my problem that your site does not keep race results current, and allows people to bet on events that have already started.

I and others do not keep track of post times, we just place the bets and check the results in the morning. It is not my job to check and see if the race has started and if I can place a wager.

 

[trytrytry]

baseball guy they dont take bets after the post. it is no action.

now the software might have the ability to make the wager because the software is not tied into the mutual pools and post times. so they set up what they thin kwill be the off time but sometimes the racing is ahead of schedule and the software still has it open but he race is closed.

olympic does the same thing, lots of places actaully.

its not anyones problem that you made this wager after the post time. its just no action.

i would stay with skybook they have a free 1/2 point on football. for racing there are shops a bit better than skybook that give back 4% (like Carib) or 7% like Pinnacle (to losers such as me anyway) and that can save you a few $$ a year.

 

[TheGeneral+]

Horse software is a problem for alot of the the industry, but the player has the ability to make it right. Just make your selections well ahead of post times. This is an issue with many books.

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR> I and others do not keep track of post times, we just place the bets and check the results in the morning. It is not my job to check and see if the race has started and if I can place a wager. <HR></BLOCKQUOTE>

Make it your job or you will have the same issue again with another book.

 

[SkybookOnline]

BaseballGuy,

As all of our loyal customers, including many people at this forum, can confirm that we are more than fair with our clients who follow the rules. If you are unable to adhere to or follow the rules listed on our website, then Skybook may not be the right fit for you.

Skybook Sportsbook
Home of the Free Half Point!
www.skybook.com
1-888-759-2665

 

[DickyW]

Baseball Guy
Not familiar with Skybook and the ammount of tracks they carry but..They are an offshore book not a O.T.B hub. When a book offers 25+ tracks somtimes data can come in wrong. Tracks change off times at times and they are not obligated to let online books know. With all due respect this does happen at times at ALL offshore books. The rule is simple if you place your bet past the off time you have no action.

 

[trytrytry]

can we change this heading from "SKYBOOK issue " to " Question about betting horses at Skybook"

 

[dimeplayersonly]

imo...........if you bet horses or greyhounds........offshore books are not good outs........partly because of the reasons above.........

 

[SurfBoard]

well this came to bite me in the ass. I bet a race a couple of days ago, and the post time was the same time as my bet time. However, i promise you my bet time was like 1:01:03 seconds. And the drf.com time was 1:01 but they dont have seconds on drf.com

i didnt even complain to skybook, even though i was watching the race live on satellite and the bet was before the race.

i knew they wouldnt do anything

 

[trytrytry]

it is not the best system for sure. a bigger problem is when the sports book clocks are almost always 1 or 2 minute ahead of the official time (satellite time). check a time stamp of your sportswager sometime. (also the race tracks can be 1 minute off as well from each other!! just watch some nights OTB's from many tracks and you will see the current time not the same to the second at two different tracks. Really no excuse with the availability of satellite time but there are differences. Best to be 3 minutes or more (that is the greeks rule every race 3 minutes before post or no action period!!)

 

[SurfBoard]

i guarantee you that i bet that race before they went off, but their is no way to prove it, unless skybook has seconds on their time post. DRF.com does not have seconds, but the bet was made probably 3-5 seconds of the new minute and the race went off in the late seconds of that closing minute.
but of course, they would not go the extra mile to help getting a customer paid

And this was not a 350 yard race. As i recall it was a 6 1/2 furlong race

On a more interesting note,
However, i did bet the same bet at tcbets on the phone and they took it, and i got paid. And while i was on the phone with tcbets, i placed the bet with skybook (and skybooks wager was accepted before tcbets)

 

[wilheim]

Off Times are easily the single largest cause of disputes between horseplayers and bookmakers, always have been. The truth is there is no way for a bookmaker to take down every race at the exact off time. Post times are at best approximate, off times depend on several factors, and can vary from post times by up to 15 minutes (or more). Players betting at all kinds of tracks from different time zones all day and night make it all the more difficult. You get an off time which can be checked at the same time you check the results to see whether you won or not.


wil.

 

[newton0038]

Baseballguy: was it worth a bunch. $2 paying 150-1. Did you put the screws to the book. Best off to play elsewhere before you lay a dime on a pony and get told that you past posted even though the wager is accepted. Use Pinny or some of the other NON SPORTS related sites that book horses for a living and not footbal, baseball, golf or wrestling for that matter. If the webmaster and managers are not getting the race page off of the site after it has gone to post, then they should and will lose that part of their customer base. Is Pinny leaving race pages open 10 minutes after they go to post....I don't think so you also get 4 or 7% back on your money win or lose. Nuff said

 

[dimeplayersonly]

newton0038.................best point of the day, imo


bet at books that cater to your choice of action....in this case a book that has the best horseracing features......

some books may be great for certain sports but not racing.....

 

[SurfBoard]

i believe i should of gotten paid, because skybook has a fast time, and if they check their records, i bet that wager a couple of seconds after the new minute.


and drf.com had the same post time, but they dont carry seconds. it was not 10 minutes after the race like baseball guy. the race didnt even start yet.

i emailed mike and skybook , so we will see whats their response, but i doubt they will do anything

 

[SurfBoard]

BTW, for a fact skybooks time is fast compared to great lakes