same thing happened to me last night, i emailed them right away and got this response....
The bets referred to had an incorrect spread of Detroit +19.5/ Toronto -19.5, and as such have been graded at the correct line as per the rules of the site:
Palpable errors In-Play - when it is clear which particpant is the wrong price/line/handicap/totals, bets on this participant will be settled at the bet365 price/line/handicap/totals at the time the bet was placed. if it is unclear which participant was the wrong price/line/handicap/totals (due to large fluctuations around the time the bet was placed), then we reserve the right to void all bets placed at the time of an over-broke book.
Please accept our apologies for any inconvenience caused.
