RXers, SBR, Alistair, or anyone else have any comments about sunny?

kailey · Sep 30, 2003

I just talked to them and this really pissed me off. Here is the text chat. Im gonna start a new thread with it as well. I wanna see what SBR has to say since VIP is their pet. With 3 vip books on the rec list.

You are now chatting with Grayson
panther: Is this sunny sports as in www.sunnysportsbook.com or a similar name?
Grayson: Welcome to our live chat service.
Grayson: How may I help you today?
panther: Is this sunny sports as in www.sunnysportsbook.com or a similar name?
Grayson: IT is the same
panther: Ok so where did sunny go?
panther: I went to the site and it referenced bet365 and said sunny is not able to take my wager
panther: Ok so where did sunny go?
Grayson: That is correct
Grayson: Sunny Sports will not be handled any more by VMS
panther: OK so where is sunny sportsbook accounts?
Grayson: tomorrow they will send you an email to inform you what the options will be to do with your account
panther: what do u mean?
panther: options? wheres my money now?
panther: VIP services let a portion of its business go under? Or sold it to Bet365? what?
panther: Where my money?
Grayson: We were handling Sunny Group
Grayson: but now they decided that we do not need to handle it for them any more
panther: "handling"?
panther: So which books are you "handling" and which do you stand behind?
Grayson: We used to handle Sunny Group but not anymore
panther: Wheres my money?
Grayson: tomorrow the owners will handle it themselves
panther: Your name was on the site thats why i joined
panther: Alistair's book so I believed
Grayson: Tomorrow they will send you an email to inform you of the different options
Grayson: if you want your funds to be send to you
panther: OK for your own benefit tell me this
Grayson: or if you want them to be transferred to another book etc
Grayson: but you will not lose your funds at all
panther: Which books are handled and which are owned by you?
panther: Do you want the vip name to mean anything?
panther: How do I know the rest of my accounts donbt end up like this with other VIP books?
panther: SO who do I call? Who is the owner? What books do you actually own and which do you "handle"?
Grayson: I would suggest you to call us tomorrow and ask to speak to a manager
panther: Is VIPsports "handled" by you?
panther: I'm gonna start requesting withdrawls tongiht unless you give me a difference between VIP books. something to atleast show an attempt to ease my mind
Grayson: Sunny Sports book has their own owners and asked VIP to handle the sportsbook for them
Grayson: but they set their rules
panther: so which books do you handle and which do you own?
Grayson: Which book do you have an account with ?
panther: gameday
panther: vip
panther: wssb
Grayson: and I will tell you if we handle that book or not
Grayson: yes
Grayson: yes
Grayson: yes
panther: betongames
panther: so which books do you handle and which do you own?
Grayson: yes
Grayson: all the above mentioned , we owned
panther: This isnt very cool. to put yur name on something and lead me to believe i'll be treated alike then one night not have access to my funds and left to wonder where they are
panther: I expected more from this group. I was sold on sunny by the folks at VIP
Grayson: I am sorry about that but believe me nothing will happen to your funds
Grayson: Your funds are safe
panther: well that means squat in the industry
panther: actions count
panther: and right now as far as im convcerned vip is holding my funds
panther: thanks for the backrub and the worthers original candy though
Grayson: You are welcome

BillDozer · Sep 30, 2003

VIPsports+ · Oct 1, 2003

Hi everyone,

Sorry for the confusion. Sunny is completely safe, and the business will continue to be as safe as any. Sunny Group made a decision to cease operating a sportsbook in its own right, and instead focus its marketing skills on promoting a sportsbook as an affiliate.
They have selected Bet365 as that sportsbook, and as of today therefore we no longer operate the actual sportsbook at Sunny Sportsbook.

We do however hold the player funds, and will of course be refunding all of those today and tomorrow - in agreement with the owners of this business - Sunny Group. This is not a sudden decision, and has been agreed with the owners, who have contacted all active players we understand with information about the new arrangement with Bet365.

We had managed the operations of Sunnysportsbook.com for a little over two years, and the owners were responsible for the marketing. This decision has our full support, and we are confident they will continue to excel in the online gaming market as an affiliate of Bet365 - as well as with their casinos.

We will naturally be here to wrap up any issues that arise and ensure everyone gets paid as they should, and we will then cease to handle inquiries for the sportsbook - our target date for that is October 10th. If anyone has any questions, please call 1-800 893 2628 and we will handle any issue. Please bear with us - there is no panic. The book is not having problems. It is simply choosing to cease independent operation, and Sunny Group have taken the decision to ask their players to migrate to the Bet365 platform.

We wish everyone involved well, and will do our bit to make it go smoothly,
Thanks
Alistair

Buzzsaw · Oct 1, 2003

Alistair,
Can Sunny players simply have their balances transferred to another VIP book and keep their same login info?

If yes, what is the procedure?

lurkerforages · Oct 1, 2003

Can we still buy off the 3 for 10 cents?

kailey · Oct 1, 2003

tough not to panic when you log in in the middle of the night and the site with your money is gone with no information whatsoever and then you are giving vague speculation form the operator as to where your funds are.

Thanks, it was a great nights sleep after that

kailey · Oct 1, 2003

and why does vip manage the books? whats the point? not ebough crap to deal with with your own books?

johnwallis · Oct 2, 2003

Hi,

My name is John Wallis and I am the CEO of Sunny Group (www.sunnygrp.com) which owns Sunny Casinos and Sunny Sportsbook. I apologise for the inconvenience caused anyone. The management of Sunny Casinos prefers to pay all customers directly in whatever method each customer prefers. If a customer would like their balance transferred to another VIP owned or managed book we are quite happy for that to happen. The way to make it happen it for a customer to write VIP and copy cashier@sunnygrp.com. VIP will transfer the balance to the requested VIP owned or managed casino and Sunny Casinos will record that customer as being paid.
Each customer should have received a letter from us stating Sunny Sportsbook has closed and recommending they sign up with another reccommended one. Any balances will be paid in whatever manner requested by customers.

There has been long and hard thought over this. VIP are an excellent company and Sunny Casinos want to take the responsibility of the funds so that customers who do not respond now will not feel VIP hasn't paid them as they will get frequent notification from us. It is a fact that some customers will delete our notification by mistake along with their spam, some will just not read it while there are others that might be away etc. Sunny Casinos is responsible for paying any balances and will continue to notify customers that they have balances until they have either cashed out and received their moneys or have played it out in our world beating casinos.

Our callcenter staff are highly praised but often are not able to answer every question. The toll free number is From USA/Canada
1-888-349-3571 alsoPhone Collect or Direct 1-868-623-4048 EFax (US and Canada only) 1-888-203-7785 Fax (Outside US and Canada).

In case a customer is not clear or satisfied they should ask to speak to Laurel who is the Cashin Supervisor or Anand who is the General Manager. I am also always available to customers and my cell number is +44 7977 516 322. This is a UK number.

Again I apologise for the inconvenience and owuld like to give anyone who has taken the trouble to read this $30 free. This can be played on our Sunny Slot machine at Mapau Casino. Mapau (www.mapau.com) has been voted the most honest casino by the members of gambling.com and has also won a cupboard full of trophies in the recent online gambling magazine poll.

Thanks Again

John

sfeiner · Oct 2, 2003

"or have played it out in our world beating casinos."

played it out = blew it all? first time ive seen a casino admit their games are unwinnable. and that the casino is where (the sportsbooks hope) you will blow your winnings.
hell i might sign up with this honest fellow!