In these last few days there have been several comments over one of Royal Sports rules. Royal Sports has been obliged, for auditing purposes, to screen its escrow account this past month of July.
During this screening 2 different categories of dormant accounts have been identified : the first is related to promotional bonuses given out throughout the years but never utilized by players. These bonuses, for a total amount of approximately $ 30,000.—have been removed, as related promotional campaigns have expired since 12 months.
A second group of dormant accounts, namely 43 accounts for a total amount of approximately $ 52,000.-- has been removed from the wagering system and placed into a separate accountancy . These dormant accounts had had no activity since January 1st 2001.
We have tried to contact these customers and succeeded in 15 cases. Remaining 28 account balances are indeed booked in a separate sheet and will be reactivated upon request. However, information supplied by players has not allowed us to get in touch with them so far.
To obtain additional information please feel free to contact Royal Sports Customer Service at 1-800-818-1000 or csd@betroyal.com.
Royal Sports
The Book of Kings
During this screening 2 different categories of dormant accounts have been identified : the first is related to promotional bonuses given out throughout the years but never utilized by players. These bonuses, for a total amount of approximately $ 30,000.—have been removed, as related promotional campaigns have expired since 12 months.
A second group of dormant accounts, namely 43 accounts for a total amount of approximately $ 52,000.-- has been removed from the wagering system and placed into a separate accountancy . These dormant accounts had had no activity since January 1st 2001.
We have tried to contact these customers and succeeded in 15 cases. Remaining 28 account balances are indeed booked in a separate sheet and will be reactivated upon request. However, information supplied by players has not allowed us to get in touch with them so far.
To obtain additional information please feel free to contact Royal Sports Customer Service at 1-800-818-1000 or csd@betroyal.com.
Royal Sports
The Book of Kings