LV-
You don't know that the books are being attacked?!?!? Do you think Pinnacle, WWTS, Hollywood, Rio, etc. would pull the plug on their internet for the fun of it?
As for desire to switch books, I understand your position, but another book you use could be next.
The books are there to make money too and they have to look at the long-term health of the book by strengthening their defenses and not giving in. The fact that the phone clerks did so well shows the book is committed to its players.
Fine you have no obligation to them. That's why they call it LOYALTY. Every player wants the books to treat them nicer if they've been a long-time customer (showing loyalty to the customer). You want to throw that out the window.
If you leave, I hope the books add a loyalty bonus for the players that stayed.