yeah, you can do a neteller request online...you don't need to call.
also, you get 1 free withdrawal per month via neteller...but you have to request it on mondays (up to $2,500 i think, but i honestly don't remember).
i deposited $775 with them recently and ran it up to around $9,000 (they gave me a free 3 team $50 parlay and a free 4 team $25 parlay with crazy odds as some sort of a promotion, and sure enough, i hit them both!!!)
anyway, i recently withdrew just about all of my winnings, no problem at all.
i'm not going to keep using them though, their lines aren't that great...
too many better books out there.
but i would never say a negative word about them, i had nothing but good experiences.