I should've known this book was trouble from the get-go. Anyway, I played with them a few months for a small amount and decided to make a neteller payout request on 12/19/2003 through their Betzone.com website. At this time, I also emailed them my ID documents (passport, utility bill). A few days passed and I received no response from them whatsoever. I emailed them. No response. A couple days later I called the customer service rep who told me that no ID documents had been received. They could've at least informed me of this fact beforehand instead of waiting a week for me to call. That's at least a yellow flag for me right there. Anyway, I said I'd re-send my information and hung up. Promptly afterwards, I did just that.
Now around this time, I was in the process of moving to a new address, and for the next few weeks, I was unable to check my email. When I finally got back to my email on or around 01/23/2004, I saw no response from Betzone and the payout still not processed. Yellow flag again. I called customer service and expressed my displeasure at the delay and the rep had no clue about the reasons why. I also told them my address had been changed and the rep told me I would need to send in new ID documents reflecting my new address before the payout can be processed (I'm not allowed to manually change the address on their website). Ok, fine.
So on 01/24/04 I requested the neteller payout through their website again, and sent them another email with my new ID attachments, and specifically requested that they inform me when they receive the ID documents and also inform me as to the status of my neteller payout request. This time, I do receive a reply shortly thereafter, confirming they received the documents, that my address had been successfully updated, and that my payout request will be processed soon. Just to make sure, I log into my account at Betzone to find that indeed, my address had been updated to the new one. Satisfied, I waited for a few days.
About a week pass. Nothing. Red flag. I call them AGAIN. This time I have their confirmatory email at my disposal and they have no excuse. The rep mumbles something about his apparent inability to locate my payout request and that the payout department is not here at the moment, and that he will inform them of this next morning. He assured me that the payout will be processed "within the next day." A few days pass after that, and NOTHING. Big red flag. I try emailing them again. A few days later, no response. No response as of today and payout request remains unprocessed. I even tried today making the transfer request directly through Neteller (aka BetRoyal / Bet365), using the Betzone merchant code BETZ9200. This attempt results in an error message that says something like the following: "The transaction cannot be processed at this time. Please contact BetZone customer service." It doesn't even save the transaction in a "pending" mode like it usually does; it flat out REJECTS it. And I also find out today that betzone.com is down, at least from my end. Triple Red Flag.
As of right now I'm in a bind as to what can be done about this. I'd certainly appreciate any help from anyone with a bit more pull in this matter, to get this book to muster up some accountability for itself. Is Jake affiliated with this book in any way? I heard he's a good guy.
Now around this time, I was in the process of moving to a new address, and for the next few weeks, I was unable to check my email. When I finally got back to my email on or around 01/23/2004, I saw no response from Betzone and the payout still not processed. Yellow flag again. I called customer service and expressed my displeasure at the delay and the rep had no clue about the reasons why. I also told them my address had been changed and the rep told me I would need to send in new ID documents reflecting my new address before the payout can be processed (I'm not allowed to manually change the address on their website). Ok, fine.
So on 01/24/04 I requested the neteller payout through their website again, and sent them another email with my new ID attachments, and specifically requested that they inform me when they receive the ID documents and also inform me as to the status of my neteller payout request. This time, I do receive a reply shortly thereafter, confirming they received the documents, that my address had been successfully updated, and that my payout request will be processed soon. Just to make sure, I log into my account at Betzone to find that indeed, my address had been updated to the new one. Satisfied, I waited for a few days.
About a week pass. Nothing. Red flag. I call them AGAIN. This time I have their confirmatory email at my disposal and they have no excuse. The rep mumbles something about his apparent inability to locate my payout request and that the payout department is not here at the moment, and that he will inform them of this next morning. He assured me that the payout will be processed "within the next day." A few days pass after that, and NOTHING. Big red flag. I try emailing them again. A few days later, no response. No response as of today and payout request remains unprocessed. I even tried today making the transfer request directly through Neteller (aka BetRoyal / Bet365), using the Betzone merchant code BETZ9200. This attempt results in an error message that says something like the following: "The transaction cannot be processed at this time. Please contact BetZone customer service." It doesn't even save the transaction in a "pending" mode like it usually does; it flat out REJECTS it. And I also find out today that betzone.com is down, at least from my end. Triple Red Flag.
As of right now I'm in a bind as to what can be done about this. I'd certainly appreciate any help from anyone with a bit more pull in this matter, to get this book to muster up some accountability for itself. Is Jake affiliated with this book in any way? I heard he's a good guy.
