I can't agree more Judge, I think it's absolute BS. No reason or excuse at all for them not to have live help like every other book. And I know someone will be dying to respond by saying "But Pinnacle isn't every other book, that's what separates them". That may be true, but why make things so difficult for your customers...........Judge Wapner said:Great lines but this CS by email drives me f*cking crazy.