Okay, so I signup and am offered 12 months of Premier and NFL Sunday Ticket for 69.99 a month for 12 months. It also includes Nascar Hot Pass, not that I care.
Anyway, I decide to include my billing through Qwest as I get a discounted rate that way with the other phone stuff I have with Qwest.
I get my first bill and am not getting the offer I signed up for. Call DTV who tells me I can get the 12 month Premier with NFL but not Hot Pass. I say okay, whatever, just get it setup.
A month later I leave Qwest (was working for them and left) and decided to split my bill back where DTV bills me.
I get charged a cancellation fee even though I opted out of billing and didn't cancel. I call up, they say they'll waive it. Nothing. Call again, say they'll waive it and send me an updated bill because the new charges were way more than I agreed to pay and the guy couldn't explain it. Says I don't have to make a payment and he'd notate my account that I want to see the bill before payment is made since he had no clue what to tell me.
I get home last night and the service is off. I call in today and the lady tells me that she can waive the cancellation fee (I think it actually happened this time) but tells me to turn the service back on I'd need to pay the amount in full (and not just my $30 past due).
She also tells me the offer I signed up for was actually 4 months, not 12, and as a result I have almost $200 in new charges for my plan which was $69.99 plus some hd fees and such which would normally put it around $90.
Says there is nothing she can do and if I cancel, I will be charged a cancellation fee.
PS, for what it's worth, the billing address was never updated even though DTV did my Movers' Connection and I've asked them to update it on more than one occasion so all the bills were going to my previous address...
Anyway, isn't this contract null and void since they cannot honor the deal they offered me? No Hot Pass, no 12 months of Premier... They also won't waive the latest charges for the Premier package and won't reinstate my service even though I haven't seen the updated bill. She wants me to pay it all before they can do anything and I'm just thinking about switching to Dish.
Any tips here? I talked to their cancellation department who is usually the ones to go to but the lady can't do anything for me until the bill is paid, and since I'm being charged for a ton of stuff I was told would be free, I don't really want to pay it in full. I offered to pay my past due and go from there with the new charges that are bogus but she says she can't do anything.
Do I talk to a manager? Should I just cancel and pay what I rightfully owe? I can't see anyway the early cancellation charge is enforceable at all considering they can't honor the deal. Anyway, just pissed off and wondering what the best way to pursue this is going to be. Any advice would be appreciated.
For what it's worth, I've paid every bill on time up until this crap happened and order UFC PPVs almost every time. I have paid them a ton of money and been a good customer and feel like I'm not getting treated like I should. I have HD receivers, DVRs, HD package, the whole nine... just not getting what I signed up for in the least.
Anyway, I decide to include my billing through Qwest as I get a discounted rate that way with the other phone stuff I have with Qwest.
I get my first bill and am not getting the offer I signed up for. Call DTV who tells me I can get the 12 month Premier with NFL but not Hot Pass. I say okay, whatever, just get it setup.
A month later I leave Qwest (was working for them and left) and decided to split my bill back where DTV bills me.
I get charged a cancellation fee even though I opted out of billing and didn't cancel. I call up, they say they'll waive it. Nothing. Call again, say they'll waive it and send me an updated bill because the new charges were way more than I agreed to pay and the guy couldn't explain it. Says I don't have to make a payment and he'd notate my account that I want to see the bill before payment is made since he had no clue what to tell me.
I get home last night and the service is off. I call in today and the lady tells me that she can waive the cancellation fee (I think it actually happened this time) but tells me to turn the service back on I'd need to pay the amount in full (and not just my $30 past due).
She also tells me the offer I signed up for was actually 4 months, not 12, and as a result I have almost $200 in new charges for my plan which was $69.99 plus some hd fees and such which would normally put it around $90.
Says there is nothing she can do and if I cancel, I will be charged a cancellation fee.
PS, for what it's worth, the billing address was never updated even though DTV did my Movers' Connection and I've asked them to update it on more than one occasion so all the bills were going to my previous address...
Anyway, isn't this contract null and void since they cannot honor the deal they offered me? No Hot Pass, no 12 months of Premier... They also won't waive the latest charges for the Premier package and won't reinstate my service even though I haven't seen the updated bill. She wants me to pay it all before they can do anything and I'm just thinking about switching to Dish.
Any tips here? I talked to their cancellation department who is usually the ones to go to but the lady can't do anything for me until the bill is paid, and since I'm being charged for a ton of stuff I was told would be free, I don't really want to pay it in full. I offered to pay my past due and go from there with the new charges that are bogus but she says she can't do anything.
Do I talk to a manager? Should I just cancel and pay what I rightfully owe? I can't see anyway the early cancellation charge is enforceable at all considering they can't honor the deal. Anyway, just pissed off and wondering what the best way to pursue this is going to be. Any advice would be appreciated.
For what it's worth, I've paid every bill on time up until this crap happened and order UFC PPVs almost every time. I have paid them a ton of money and been a good customer and feel like I'm not getting treated like I should. I have HD receivers, DVRs, HD package, the whole nine... just not getting what I signed up for in the least.