OT fighting with Comcast / need help with math problem

[BigAltheShoeman]

Comcast gave me a package for 2 years.
$110 monthly year 1 / $130 monthly year 2 ( $ 20 increase 2nd year.)

then they totally screwed-up my tv/internet/phone during installation.
So, after a few months of repair, by several techs, it got repaired.

Then Comcast says for the inconvenience, we will give you a $10 credit on your bill, which they did.
So . . I am talking to Comcast today about a tech coming on Monday to finish this X1 service, when the rep says to me . . .your $10 credit stopped, was only good for 1 year ?

So . . I am trying to figure this out ?

now instead of a $20 increase for year 2 ( equals $240 year ) I am paying a ( $30 difference equals $360 year)

I think I am paying the $20 increase + the $10 credit back to them / they say I made $120 ?

I am not sure how to see this correctly ?

Any math-wiz, than can help , It would be very much appreciated.

My math isn't fine-tuned enough to see the correct answer.


thanks for any help to find the correct answer.
( and yes . . I know Comcast sucks )

Jake :think2:

 

[Murphy8276]

Just think of it as what you are paying. $130 a month now which is $20 more than the initial 1st year (before you got lucky and handed $120 off 12 bills evenly). One year for that credit is quite a while.

You are now paying the corrected $110 + $20 increase = $130.

Furthermore - You saved $120 yr 1.
Year 2 you will pay $130 X 12, but if you count in the $120 you saved it is $120 a month (which is still $20 higher than your $100 a month last year)

-murph

 

[BigAltheShoeman]

Just think of it as what you are paying. $130 a month now which is $20 more than the initial 1st year (before you got lucky and handed $120 off 12 bills evenly). One year for that credit is quite a while.

You are now paying the corrected $110 + $20 increase = $130.

Furthermore - You saved $120 yr 1.
Year 2 you will pay $130 X 12, but if you count in the $120 you saved it is $120 a month (which is still $20 higher than your $100 a month last year)

-murph

Murph ..

let me see if I got this ?
,,, if I look at it as I paid the full $110 in year 1 and took the $10 off year 2 ( $130 to $120),
I did save the $120 ?

 

[Murphy8276]

Murph ..

let me see if I got this ?
,,, if I look at it as I paid the full $110 in year 1 and took the $10 off year 2 ( $130 to $120),
I did save the $120 ?

Just look at it this way. Year 1 is done. They quoted you $110 a month.. you saved $10 each month = $120 savings.

Year 2 - they told you it would be $130 and it is indeed $130 a month. The $10 credit falling off is something they should have mentioned when, but it still isnt changing original quote.

-murph