I had an issue with their bonus program. Even though I was not elligible to receive any kind of bonus with them(since I am on the plus side with them), my sale's person name Jerry offered me 50% cash bonus on my next deposit due previous issue I had with them. I made a deposit of couple hundred dollars and customer service dept did not credit me with the bonus. I really didn't care about bonus at the time because I did win some money and was ready to request a payout anyways. I received my money within 6 hours or so. However, I lost the money I left in the account. So next day, I made another deposit of couple hundredr dollars. This time, I did want the bonus but I wasn't sure if I will be able to get one or not since I got the payout day before. When I called EZ with my control number for deposit, Jerry picked up the phone and said he will connect me to Cindy and ask her for bonus. When I got transffered over to Cindy, Cindy was following their rule and said techinically I am not elligible for bonus since I am on the plus side with them and also the fact that I requested a payout but she will check to see what she can do for me. I ended up not getting any bonus in my account. Long story short, I end up talking with Griffin who is one of their top guys @ EZ and he was very straught forward person like Scotty @ betjam. He explained to me how I am not elligible for bonus but he will keep their promise and credit me with 50% bonus in a matter of couple minutes. I love this sportsbook with their fast payout and everything but I was little dissapointed with the fact that they could not keep their promise. But after talking with Griffin, I will continue to do my business with them. A+ book! THANKS Grinffin and EZ!