/infopop/emoticons/icon_mad.gif
Please read below:
Customer Service Representative: How may I help you?
you: yes i made a bet on over Akron/MiamiOh and you guys deleted it from my account. Why??
Customer Service Representative: May I Have Your Account Number Please?
you: xxxxx
Customer Service Representative: Sir, you bet on the wrong line so the play was cancelled
you: that is not right.
you: i wanted the over
you: game still went over with the right line
you: i acknowledge i would not have bet as much as i did, but i would have had that play for sure
Customer Service Representative: Im sorry Sir but you took the wrong line so the play was canceled. We tried emailing you so you could post the right line but unfortunatley you did not provied us with an email address when you opened your acount
you: yes i did
Customer Service Representative: it is clearly stated on our house rules that we go ahead and cancel lines when they are posted wrong due to human error
you: and i kept checking my pending plays as it was in there after you posted a more accurate number
Customer Service Representative: I am sorry Sir but we do not have your email address on file
you: well when i signed up i gave it on the application as requested
you: i believe i deserve at least to have the same amount that play as i did for the game that i lost today. that is reasonable
Customer Service Representative: I am sorry Sir but as I told you already, when a line is posted wrong the play is canceled
you: this is bs, that was my second highest rated play for today
you: and it was a winner evenn with your corrected line
Customer Service Representative: Sir so this means you knew that you were taking a wrong line and it was your responsability to contact us
you: when the line was corrected, you did not cancel my wager
Customer Service Representative: N.A.B. reserves the right to cancel any bets placed on an obvious wrong line due to human or software errors.
you: : i acknowledge i would not have bet as much as i did, but i would have had that play for sure
Customer Service Representative: Yes we did cancel your play
you: i checked and saw it was a pending play with the corrected line
you: So now this means you are not leveling with me
Customer Service Representative: Im sorry Sir but there is nothing I can do for you. The situation is as follows: you bet on a wrong line and this line was incorrect so the play was canceled
you: right after the game started
you: im sure if it was a loser, you would have kept it booked
Customer Service Representative: No Sir, that is not how we work, we would have canceled it regardless of the outcome
you: how could i possibly beleive that when the wager was a winner even with the corrected line and i didnt get cancelation until after game started
you: ?
Customer Service Representative: Well what can I say....hopefully you will stop betting incorrect lines, and you will never be put in this situation again.
you: unbelievable.
Customer Service Representative: It would be best If you go ahead and provide us with your email address for the future.
you: XXXX@aol.com
Customer Service Representative: Thank you Mr. Webb and I am sorry for the misunderstanding.
Customer Service Representative: Is there anything else I can help you with?
you: if you check my account history i have never ever bet a incorrect line until this game
you: i dont believe this matter is resolved
you: i am kindly asking that you at least give me credit for what i bet on the game you didnt cancel for today
Customer Service Representative: one moment please
you: thank you
Customer Service Representative: Please wait a moment, I'm working on it...
you: thank you
Customer Service Representative: Sir, as I told you, there is nothing I can do for you. You bet on a wrong line and the play was canceled. It is stated in our website and it is final.
you: That is working on it???
you: I have been open and honest with you and your company, why can't you guys do the same for me and be reasonable?
you: Are you going to answer me?
Customer Service Representative: Im sorry Sir but theres is nothing I can do for you
you: I am going to call over there. Who do I need to speak with?
Customer Service Representative: Go ahead and do that
Customer Service Representative: ask for Gina
you: Thank you
Customer Service Representative: You are welcome!!!
The phone with Gina was no avail. She said I should have called in this mistake to them. I asked her why adjust the line 5 hrs prior to kickoff and not take this off my pending wagers list until the game starts. She said that was when they got to it.
Does not sound very credible to me. BUYER BEWARE!!
[This message was edited by Flipper on 09-29-02 at 07:20 PM.]
Please read below:
Customer Service Representative: How may I help you?
you: yes i made a bet on over Akron/MiamiOh and you guys deleted it from my account. Why??
Customer Service Representative: May I Have Your Account Number Please?
you: xxxxx
Customer Service Representative: Sir, you bet on the wrong line so the play was cancelled
you: that is not right.
you: i wanted the over
you: game still went over with the right line
you: i acknowledge i would not have bet as much as i did, but i would have had that play for sure
Customer Service Representative: Im sorry Sir but you took the wrong line so the play was canceled. We tried emailing you so you could post the right line but unfortunatley you did not provied us with an email address when you opened your acount
you: yes i did
Customer Service Representative: it is clearly stated on our house rules that we go ahead and cancel lines when they are posted wrong due to human error
you: and i kept checking my pending plays as it was in there after you posted a more accurate number
Customer Service Representative: I am sorry Sir but we do not have your email address on file
you: well when i signed up i gave it on the application as requested
you: i believe i deserve at least to have the same amount that play as i did for the game that i lost today. that is reasonable
Customer Service Representative: I am sorry Sir but as I told you already, when a line is posted wrong the play is canceled
you: this is bs, that was my second highest rated play for today
you: and it was a winner evenn with your corrected line
Customer Service Representative: Sir so this means you knew that you were taking a wrong line and it was your responsability to contact us
you: when the line was corrected, you did not cancel my wager
Customer Service Representative: N.A.B. reserves the right to cancel any bets placed on an obvious wrong line due to human or software errors.
you: : i acknowledge i would not have bet as much as i did, but i would have had that play for sure
Customer Service Representative: Yes we did cancel your play
you: i checked and saw it was a pending play with the corrected line
you: So now this means you are not leveling with me
Customer Service Representative: Im sorry Sir but there is nothing I can do for you. The situation is as follows: you bet on a wrong line and this line was incorrect so the play was canceled
you: right after the game started
you: im sure if it was a loser, you would have kept it booked
Customer Service Representative: No Sir, that is not how we work, we would have canceled it regardless of the outcome
you: how could i possibly beleive that when the wager was a winner even with the corrected line and i didnt get cancelation until after game started
you: ?
Customer Service Representative: Well what can I say....hopefully you will stop betting incorrect lines, and you will never be put in this situation again.
you: unbelievable.
Customer Service Representative: It would be best If you go ahead and provide us with your email address for the future.
you: XXXX@aol.com
Customer Service Representative: Thank you Mr. Webb and I am sorry for the misunderstanding.
Customer Service Representative: Is there anything else I can help you with?
you: if you check my account history i have never ever bet a incorrect line until this game
you: i dont believe this matter is resolved
you: i am kindly asking that you at least give me credit for what i bet on the game you didnt cancel for today
Customer Service Representative: one moment please
you: thank you
Customer Service Representative: Please wait a moment, I'm working on it...
you: thank you
Customer Service Representative: Sir, as I told you, there is nothing I can do for you. You bet on a wrong line and the play was canceled. It is stated in our website and it is final.
you: That is working on it???
you: I have been open and honest with you and your company, why can't you guys do the same for me and be reasonable?
you: Are you going to answer me?
Customer Service Representative: Im sorry Sir but theres is nothing I can do for you
you: I am going to call over there. Who do I need to speak with?
Customer Service Representative: Go ahead and do that
Customer Service Representative: ask for Gina
you: Thank you
Customer Service Representative: You are welcome!!!
The phone with Gina was no avail. She said I should have called in this mistake to them. I asked her why adjust the line 5 hrs prior to kickoff and not take this off my pending wagers list until the game starts. She said that was when they got to it.
Does not sound very credible to me. BUYER BEWARE!!
[This message was edited by Flipper on 09-29-02 at 07:20 PM.]
