i've these problems with them in these days... i Explain all the situation
Some month ago i opened an account with them and they give to me their bonus with the normally requirement of 3.5 rollover.
I premise that i bet on straigth bet on soccer and mlb.
tree day ago i request a payout by neteller and they said to me that i should reach their rollover rules or i lost my bonus...so immediately i wrote to them to delete my payout request.in the same day i placed a bet on tampa bay , mlb , of 1000 $ to win 1250 $ and i win this bet.
after i tried to do other bets but they limeted internet bets to 1 $ and if i wanted to bet more i should have to telephone.
Imediately i call tehm by chat and i said that they knewthat i'm from italy and it's impossible to telephone..
And i asked to look for a right solutions...
At that moment i had 3423 $ in that account
today, without informing me with telephone or sending a mail, i receiveid in my neteller account 2.696 $.
I immediatly went in my bookies account and i saw all theese voices:
<TABLE border=0><TBODY><TR><TD noWrap>Fees Bonus - Debit </TD><TD noWrap align=right> 400.00 </TD><TD noWrap align=right> 3,023.00</TD></TR></TBODY></TABLE>
<TABLE border=0><TBODY><TR><TD noWrap>Fees Debit - Neteller </TD><TD noWrap align=right> 78.00 </TD><TD noWrap align=right> 2,945.00</TD></TR></TBODY></TABLE>
<TABLE border=0><TBODY><TR><TD noWrap>Debit Adjustment -rollover penalty </TD><TD noWrap align=right> 189.00 </TD><TD noWrap align=right> 2,756.00</TD></TR></TBODY></TABLE><TABLE border=0><TBODY><TR><TD noWrap>Payout - Neteller </TD><TD noWrap align=right> 2,500.00 </TD><TD noWrap align=right> 256.00</TD></TR></TBODY></TABLE><TABLE border=0><TBODY><TR><TD noWrap>Payout Fees - Neteller, for Payout #24870474 </TD><TD noWrap align=right> 30.00 </TD><TD noWrap align=right> 226.00</TD></TR></TBODY></TABLE><TABLE border=0><TBODY><TR><TD noWrap>39AM </TD><TD noWrap> Payout - Neteller </TD><TD noWrap align=right> 196.00 </TD><TD noWrap align=right> 30.00</TD></TR></TBODY></TABLE><TABLE border=0><TBODY><TR><TD noWrap>39AM </TD><TD noWrap> Payout Fees - Neteller, for Payout #24870480 </TD><TD noWrap align=right> 30.00 </TD><TD noWrap align=right> 0.00</TD></TR></TBODY></TABLE>
in my account i had 3423 $ and i received 2696 $
So they decided that i must pay not only the bonus,not only the penality,but also neteller fees when in theys payout rules they have one free neteller payout for week.
I immediately spoke with them by chat and they said to me that they are not interested to my business.
But it's really correct their behaviour ?
could i've your opinion ?
Some month ago i opened an account with them and they give to me their bonus with the normally requirement of 3.5 rollover.
I premise that i bet on straigth bet on soccer and mlb.
tree day ago i request a payout by neteller and they said to me that i should reach their rollover rules or i lost my bonus...so immediately i wrote to them to delete my payout request.in the same day i placed a bet on tampa bay , mlb , of 1000 $ to win 1250 $ and i win this bet.
after i tried to do other bets but they limeted internet bets to 1 $ and if i wanted to bet more i should have to telephone.
Imediately i call tehm by chat and i said that they knewthat i'm from italy and it's impossible to telephone..
And i asked to look for a right solutions...
At that moment i had 3423 $ in that account
today, without informing me with telephone or sending a mail, i receiveid in my neteller account 2.696 $.
I immediatly went in my bookies account and i saw all theese voices:
<TABLE border=0><TBODY><TR><TD noWrap>Fees Bonus - Debit </TD><TD noWrap align=right> 400.00 </TD><TD noWrap align=right> 3,023.00</TD></TR></TBODY></TABLE>
<TABLE border=0><TBODY><TR><TD noWrap>Fees Debit - Neteller </TD><TD noWrap align=right> 78.00 </TD><TD noWrap align=right> 2,945.00</TD></TR></TBODY></TABLE>
<TABLE border=0><TBODY><TR><TD noWrap>Debit Adjustment -rollover penalty </TD><TD noWrap align=right> 189.00 </TD><TD noWrap align=right> 2,756.00</TD></TR></TBODY></TABLE><TABLE border=0><TBODY><TR><TD noWrap>Payout - Neteller </TD><TD noWrap align=right> 2,500.00 </TD><TD noWrap align=right> 256.00</TD></TR></TBODY></TABLE><TABLE border=0><TBODY><TR><TD noWrap>Payout Fees - Neteller, for Payout #24870474 </TD><TD noWrap align=right> 30.00 </TD><TD noWrap align=right> 226.00</TD></TR></TBODY></TABLE><TABLE border=0><TBODY><TR><TD noWrap>39AM </TD><TD noWrap> Payout - Neteller </TD><TD noWrap align=right> 196.00 </TD><TD noWrap align=right> 30.00</TD></TR></TBODY></TABLE><TABLE border=0><TBODY><TR><TD noWrap>39AM </TD><TD noWrap> Payout Fees - Neteller, for Payout #24870480 </TD><TD noWrap align=right> 30.00 </TD><TD noWrap align=right> 0.00</TD></TR></TBODY></TABLE>
in my account i had 3423 $ and i received 2696 $
So they decided that i must pay not only the bonus,not only the penality,but also neteller fees when in theys payout rules they have one free neteller payout for week.
I immediately spoke with them by chat and they said to me that they are not interested to my business.
But it's really correct their behaviour ?
could i've your opinion ?