My (so far) bad experience with Skybook withdrawal

[steeser]

So far, I have had a difficult and frustrating time getting a Skybook withdrawal/transfer.

Sunday night 9pm - I request a withdrawal on the Skybook website via Neteller.

Monday night 7pm - The withdrawal still hasn't processed...I use Live Help and they tell me I need $700 in wagers to clear a rollover requirement of my bonus. No problem I say, although an e-mail would have been nice. They also tell me to try a withdrawal using the Neteller website (giving me their merchant code), and not to use their website for this

Wednesday morning 9am - I request a Sportsbook transfer of 2K to Pinnacle, using their website, after clearing the rollover requirement.

Wednesday afternoon 5pm - The transfer still hasn't been made, and the money is still in my Skybook account. I call them and request the transfer again. The CS represenative tells me you can't request a Sportsbook transfer via the website (although I was able to). She then gets my info, and tells me the transfer should be done by 8pm. The money is removed from my Skybook account shortly after this.

Thursday morning 8am - The transfer still hasn't been made, and the money is back in my Skybook account, as if it never happened. Not surprisingly, I haven't received an e-mail regarding this. I have tried to call and apparently they are not in yet. I have since sent them an e-mail, and am anxiously awaiting their reply.

This should not be this difficult. Has anyone had any similar experiences with Skybook, or has everything been positive?

 

[THE SHRINK]

steeser,

If you shoot me an email (aw222@aol.com), I'll be happy to assist you and can almost guarantee this will be taken care of today...

SKYBOOK has given away thousands of dollars in FREE CASH prizes, so I don't understand what went wrong here...

But I can and will help get it right for u...

This thread is being moved to our complaints with our advertisors forum....

THE SHRINK

 

[SkybookOnline]

Dear sir,

I have been made aware of your issues, and assure you all will get taken care of today.


Mike Hertz
Customer Care Manager
Skybook Sportsbook
Home of the Free 1/2 Point!
www.skybook.com
1-888-SKY-BOOK
1-888-759-2665
NETeller code: SKYB1134

 

[RayNuts]

Skybook always pays...I have 3 sportsbook that i been using for long time...Pinnacle,Skybook and Cascade..never had problems with any...but i've seen other people having problems listed on this forum with all 3...give them time..they come come thru...

Nuts

 

[trytrytry]

Mike

is The top notch Skybook doing transfers with the top notch Pinnacle?

How do you ask for that, does Pinnacle do it back? what are the limits and what does it cost?

I have to be honest more and more nights I am only using Pinnacle and Skybook opening two windows and wagering at those outs. On football days yes I work hard at my 7 or 8 major outs (most of the places listed above). But on weeknights when I get my plays its open those two sites find the best number and be done with it. The reduced juice at Pinny and the free half point at Skybook!! These two places just have opened up a lead over the other fine books that advertise here.

IT would be nice to transfer back and forth. Skybook and Pinny

And payouts are good at Skybook. They are not instant, but I have skybook as a favorite at Neteller so the merchant code is saved and you put in a request and twice a day it seems (around 1pm and 6pm) they process and make the payments.

The only problem I have ever had was I put in a request once at 9pm and they did not process it, they sent an email telling me I was too late that day to get a payout and I would have to ask again in the morning. I wondered why the request did not jsut stay active until morning and get taken care of that way, did not understand why it was cancel but no big deal.

Skybook could add a few more props and fun wagers even if its a low limit and a 20 or 30 cent line those are fun wagers to have going.

and where is the Poker room? That seems like a long delay!

 

[SkybookOnline]

steeser,

Please call me, as I have now reviewed your case. My toll free line is 1-888-759-2665. Ask for Mike. Thank you.

Skybook Sportsbook
Home of the Free 1/2 Point!
www.skybook.com
1-888-SKY-BOOK
1-888-759-2665
NETeller code: SKYB1134
<SCRIPT type=text/javascript> vbmenu_register("postmenu_1617960", true); </SCRIPT>

 

[steeser]

After working with Mike on the issue, he was able to get the funds transferred to my Neteller account immediately. Apparently part of the wait was because Pinnacle has to set up your account to allow for transfers.

He's not sure why no e-mails were sent out but assured me that it is not a common practice to not communicate with customers.

Thanks to Shrink and Mike from Skybook for taking care of this. Hopefully in the future things run more smoothly from the get go.