Minor complaint of BigBetPoker...

[FatFrank]

Their money transfer system.

I sent 500 via Neteller to them last night to play in the TheRx weekly game. Asked for a 600 w/d after the game via Neteller.

Here is their email:

====================
Good day Frank,

Thank you for your e-mail (or comments or inquiry) and for choosing "Big Bet Poker

Whenever you make a cash in from your BigBet Poker account, it will remain in a pending cash in status for a period of 48 hours, this allows the you the privilege of redepositing, if you so choose.

Once this pending period has elapse, than virtual exchange begins processing your cash in and direct it to your Neteller account.

We truly appreciate your comments and your business at "Big Bet Poker".

For further questions or comments, please email us at support@bigbetpoker.com

Thank you Frank for choosing Big Bet Poker

Sincerely,
Mark
Customer Service Representative
=================

Sounds like an online casino. 48hr hold then probably another 24-48hrs for Virtual Exchange to act.

 

[FatFrank]

Some here may NOT find this a problem... If I get the $$ in under 10 days then they will still be faster than BoDog

 

[Halifax]

"Whenever you make a cash in from your BigBet Poker account, it will remain in a pending cash in status for a period of 48 hours, this allows the you the privilege of redepositing, if you so choose."
------------------------

This is known as the "Moron Clause", since only a moron would believe that it's a "privilege" to have to wait 2 days to receive their money.

Quite insulting, actually, the way it's worded.

 

[theswami]

not sure if you read the cashout rules but just be happy that you did not make the cash out request on a weekend

have to wait until monday.

frank- i think most poker rooms make you wait a day or so before you get cashouts except for wsex of course.

i did a cashout at bigbet myself. we'll see if the cash is sitting in my neteller account 24 hours or less after i made the request.

 

[FatFrank]

Pat McIrish,

WSEX Poker Rocks! See about getting our Tue game over there. They are a sponsor too and none of this funny money stuff.

Sorry BigBetPoker.

 

[FatFrank]

theswami,

If BigBet wanted to hold it 24hrs that's fine by me but 48hrs AND then sending it to a 3rd party processor is too much BS.

 

[FatFrank]

^

Pat ??

 

[FatFrank]

^

btw- $$ is still "pending" at BBP

 

[PatrickMcIrish]

Frak - sure I can look into it. Let me see what is going on and get back with you.

 

[FatFrank]

Thanks, Mc

 

[theswami]

strange frank. i cashed out about 50% of what you did and the cash was in my neteller account in less than 24 hours.

what deposit method did you use and what withdrawal method did you request?

 

[sally808]

Most poker rooms require 48 hrs before transfer.

 

[Ninja]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by sally80:
Most poker rooms require 48 hrs before transfer.<HR></BLOCKQUOTE>
Maybe that needs to be changed.

 

[Oceans11]

There is the timing difference on deposits/withdrawals.

A credit card that deposits instantly actually only deposits twice a month.
The 14th and the 28th as far as CASH is concerned.
That is the nature of the business.

Its the same for Netteller, there are timing differences here too.

If you play at a big book, they have the cashflow to cope with this stuff.
You get it straight away, even before your deposit cash is received.(assuming you have won)

But other, smaller places, have to follow the timing difference rules.

 

[FatFrank]

Got the $$ today 5:00pm...

theswami, I deposited and requested the w/d via NETeller.