The staff, many of whom are new to London because of a three-year turnover rule, seem enamoured by British quirks. In particular, Eric Langer, an assistant to the ambassador who reads all correspondence from the British public, is amazed that no matter how nasty letter-writers are about Trump, they will always be polite.
“What stands out to Eric is that despite being abusive, letters will always have ‘yours sincerely’ and the person’s address at the bottom,” says Gilchrist. “It’s a very British form of complaint.”