Complaints about Little NASA
4/4/03 - Stephen Nover
Thieves, cheaters, whores and scum.
These were among the nicer words hurled back and forth between aggrieved gamblers and a top consultant for Little NASA sports book in Costa Rica.
Insults and accusations against Little NASA and its Web site, Betus.com, has been a major topic the past month in the Rx.com posting forum. One disgruntled gambler named David even started coordinating e-mails from those claiming to have been stiffed by Betus.com.
David, who says Little NASA owes him $25,000, said he received around 10 responses from individuals detailing bad experiences with Little NASA or Omni, a satellite book of Little NASA.
These bettors believe Little NASA doesn't pay big winners. Sharing this belief is John Walker, director of Sportsbook Review. He said Sportsbook Review, a Web site that helps bettors determine legitimate offshore books, has gotten numerous complaints about Little NASA the past two years.
"The M.O. is very common," Walker said of Little NASA. "The player will win big and they will find a way of relieving that winner of his winnings. What they normally will do is tell the player he hasn't met the bonus rollover. After much discussion, the player will finally give up."
Joe Rizzo, a consultant for Little NASA, said accusations that his company stiffs big winners is rubbish.
"That's the most absurd thing I heard in my life," he said. "I could give you a long list of big winners who have been paid by this company, but I don't think they'd want their names mentioned."
David's dispute with Omni is about a match play bonus he utilized to make three $2,500 money-line bets, one of which hit big.
Bruce said Omni pocketed nearly $15,000 from him because of a referral bonus misunderstanding.
A bettor called BostonOne said Little NASA owed him $55,000 and paid him $35,000. Their dispute was about bonuses and 'middling' baseball games.
"If someone wins big, they'll find a way not to pay him," BostonOne said.
Walker told of another gambler who won six-figures from Little NASA, but had to settle for $40,000, of which $25,000 was his deposit money.
"The big winners get the universal treatment," Walker said.
Sportsbook Review has been able to mediate and settle disputes with some books during its three years in business, Walker said, but can't do anything with Little NASA.
"There's not a lot I can do for players because Little NASA isn't very concerned about its reputation," Walker said.
This talk infuriates Rizzo, who points out his company has been in business 10 years and is well known in the offshore industry.
"You don't stay in business as long as Betus.com if you're not paying," Rizzo said.
Rizzo said these particular bettors did receive big money.
"They got paid every dime they were owed," he said. "They didn't get paid their bonus money. There have been customers like these three guys who haven't had their bonus paid, but there's never been a customer that has had winnings he won and not been paid. It doesn't exist."
Rizzo said these gamblers tried to scam bonuses and violated rules stated on the Web site. One of those rules states that bonuses shall be determined by management and go to recreational players.
This is clearly a "scam" rule...AVOID ALL SPORT BOOKS possessing, implementing as well as defending such a rule. This is merely a "tip" by which a player can determine a Sport Book's "lack of integrity." Reference first line of article for clarity.
Rizzo said Bruce referred himself to get a referral bonus. Bruce denies this. Rizzo said Marty set up three accounts to get a 20 percent bonus, and then just 'middled' baseball games taking the lesser juice with the other account. Marty said he wasn't 'middling.'
No RULE(s) governing "middling" => mute point...getting humorous
Rizzo said the gambler Walker referred to as only getting paid a portion of what he was owed never sent his full account, but hit a $6,000 parlay on a match play bonus that was supposed to be tied to the full deposit. Rizzo said he tried to be fair and compromise by offering the customer a rollover plan, but said the person forfeited the account.
"Tried to be fair?" A complete joke from one sporting "recreational player" rules.
Rizzo said he shouldn't have paid David any bonus money because of the 'wise' guy rule stated in their Web site regulations. Yet the company still sent David a six-figure payout.
"Wise" guy rule? "Shouldn't have paid?" This place is full of rules, I mean reasons, why one should NEVER form a business relationship with them. One can only surmise that there are a lot of losers out there, who have never been subjected to such issues, while supporting, with their losses, this operation for 10 years.
"You're dealing with a small group of people who are so mad they got screwed out of their bonuses and they know there's no way they're going to get their money," Rizzo said.
Yep, now confirmed..."a small group of 'winners'." "They know there's NO WAY they're going to get THEIR MONEY." Pretty much sums it up, doesn't it?
These people are angry because, in their opinion, they followed the rules, didn't do anything illegal and thus should be entitled to all the money they won.
David said he talked to a different clerk and supervisor each time he made one of his match play money-line bets.
"Each time they checked and said I could have it," David said. "It wasn't like the clerk just took the bet and no one else knew. How can they say three clerks and three supervisors all took the bet and they weren't supposed to? That's seven out of seven people."
Trying to be fair on his end, while protecting the company, Rizzo gave David the option of pulling out his money and forfeiting $25,000 or giving the company another $200,000 worth of action.
David said he ended up giving Omni $460,000 in action, all off a $15,000 initial signup. David said he met all Omni's requirements, yet still didn't receive the $25,000.
"It was the classic line they use for not paying, saying I'm a 'wise' guy and that I should never have gotten a bonus in the first place," David said. "It's not like I do this for a living. I have a regular job. I do it just for fun."
David made the mistake of not correctly interpeting the rules which governed his play...which clearly indicated that he would be limited by what he would be paid, while being fleeced into believing it was the same as what he could win...victimizing him with fraud.
Betus.com's marketing strategy is to advertise heavily because they do all post-up and no credit. Stressed in Betus.com's advertising is their longevity and big bonuses. It's obvious they prefer a recreational clientele.
Rizzo, and others in the industry like Mickey, the acting top man at CRIS, believe a line must be drawn in the sand against sharp bettors and non-loyal customers solely out to take advantage of bonus offerings.
Mickey and Rizzo, two industry con-artists to AVOID.
"In order to make money in this industry you can't let 'wise' guys and bonus whores come in and just steal money," Rizzo said. "The industry will be ruined if that happens."
"In order to make money in this industry"...WOW! This comment truly reveals the motive of the industry (at least from Rizzo's perspective)...to fleece other's out of their money utilizing fraud...then attempting to justify such acts...WOW, this guy is truly a criminal!
Rizzo says he's had about 20,000 accounts the past two years and has had only nine customer complaints during this span.
"Think about those numbers," he said. "You're always going to have some disgruntled customers. No company can stay away from them. Guys who haven't been paid don't exist. The only guys who exist are these six to 10 bonus whores."
One has to love this..."bonus whores." Auh, if there are NO BONUSES, there can't be "bonus whores"...thus, the "excuse" fabricated as a cover to YOUR "FRAUD" cannot be utilized.
Not many recreational bettors are able to run their winnings into the high five-figures, so that percentage figures to be small. You could also argue that when a book takes a bet, especially when it heavily promotes its bonus and match play programs, it has an obligation to pay its full debt.
"an obligation to pay its full debt" There should NEVER be an attempt to argue such...and there NEVER is from a reputable business operation...which this is obviously NOT. Again, reference first line of article.
Bookmakers may be sincere in protecting their shops, but public relations hits and word of mouth shouldn't be underestimated.
One should never attempt to confuse "protection" with the practice of "fraud."
Thanks Stephen for the enlightenment.