This is an email I JUST receved from Colin at Neteller:
Growth Has it's Issues
In response to some inquiries about intermittent system outages and user frustration, here is the situation.
NETeller has had unprecedented growth and has found it necessary to accelerate the upgrading of our capabilities to accommodate the increase. Some of the upgrading is underway at the present time. An example would be our server and network upgrade to the tune of $1,000,000 +. This multiplies our capacity by at least 5 times at the data base and makes us horizontally scalable to meet client and merchant demands.
As might be expected with the implementation of any new software/hardware, we are experiencing some glitches. We are aware that our applications are running unacceptably slow and we are working around the clock to correct this problem. Additionally, we are experiencing a tremendous demand on our call center. We apologize for the long delays that some callers may be experiencing.
Again, we are very sorry for the difficulties that the combined computer problems plus new system glitches are causing our clients. We ask for your continued patience and understanding as we resolve these issues and refine our applications. We are working diligently to correct all existing problems and to deliver solid online applications, and are confident that you will be pleased with the end results
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Growth Has it's Issues
In response to some inquiries about intermittent system outages and user frustration, here is the situation.
NETeller has had unprecedented growth and has found it necessary to accelerate the upgrading of our capabilities to accommodate the increase. Some of the upgrading is underway at the present time. An example would be our server and network upgrade to the tune of $1,000,000 +. This multiplies our capacity by at least 5 times at the data base and makes us horizontally scalable to meet client and merchant demands.
As might be expected with the implementation of any new software/hardware, we are experiencing some glitches. We are aware that our applications are running unacceptably slow and we are working around the clock to correct this problem. Additionally, we are experiencing a tremendous demand on our call center. We apologize for the long delays that some callers may be experiencing.
Again, we are very sorry for the difficulties that the combined computer problems plus new system glitches are causing our clients. We ask for your continued patience and understanding as we resolve these issues and refine our applications. We are working diligently to correct all existing problems and to deliver solid online applications, and are confident that you will be pleased with the end results
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