I'll take a crack at it. The web site has had problems for a year. Solutions were promised, new software was brought in and now, a year later, there are still an unacceptable amount of problems and downtime. Every book has problems with their web site once in a while but A & B books get it right.
LP is plenty solid but even emails to cs have taken 18hrs to be returned. A & B books are held to higher standards than LP is currently delivering imo.