They're losing customers by the boat load due to competition, they were one of the only games in town a few years ago and I think they got complacent - now there are several quality choices out there for books to choose from and with this comes more demanding customer service and higher customer expectations and they've not been able to keep up. There is now ASI, INET, Mercedes, DGS and a few other small shops to choose for software needs. Prices are lower functionality is better...... tough game this sports book software stuff.