NES ADSL is horrible. I got it installed and i'm so glad I didn't cancel AmNET because I woulda had a fit. I had ICE Acelera (ADSL ) for all of 2 weeks. Of that it worked for 24 hours. First day it died, I called their support... Mid way through the call it dropped. I call back and after 20 mins on hold the bitch that answers the support line tells me i'm sorry I can't connect you with a tech person because it's 10:00.. it was actually 9:58 by the time I got through. I explained that I had been speaking to someone and I wanted to get through to them again. She said she can't transfer me since it's 10:00 (yea I got that part already) so I tell her that it's pathetic she wouldn't even ask a supervisor and that I was extremely disappointed with the service the very first day I had it, she told me I should have called earlier.... well I believe I explained to her that I DID call earlier.
Anyway finally a day later I called again, some tech guy helped me but couldn't figure it out so he put in a report. The following monday (a week after the install date and only having about 4 hours of service) the guy comes. Takes him 3 hours and after changing the configuration and swapping 2 modems he leaves it working but configured differently (I wanted a static IP and he could only get it to work dynamically)... He left and the very next day the service went out again. The following Monday I packed up everything and took it back and demanded nothing be charged.
My adsl service from ice works amazing. It never goes down and is fast as hell..No complaints here. I would highly recommend it if you can get a port.
by now its clear that ADSL experience is very varied, one thing I would recommend is to get your OWN modem.......so that you can configure it the way you want it (or call me to configure out for $$$$$ )
many times the problem is the ADSL modem, they have some crappy ones that lose the configuration ALL THE TIME.....I recommend zyxel.......they make solid equipment.