good luck ken,frustrating for everyone
Shrink-
You've got a few techies among the posters. How about some information and details about what you are seeing.
1) Is it a crash of the server, or it just gets hung up and really slow?
2) Is it running out of connections or resources? (Check database connection pool code)
3) Could it be an attack? Is their any unusual level of web trafic preceding the outages?
4) Are your techies using MRTG and SNMP to track various stats like number of connections, memory, etc? If so, are there any patterns or characteristics that precede an outage (or persist during)?
5) If it is a problem with the infopoop software, can you go back to the previous (stable) version?
Please try to post a response before the site goes dark again.
If you can't, try posting on Major. (Seriously, I don't know what state of rivalry exists between the boards, but there are enough posters at both for this to make sense for getting the word out.)
You've got a few techies among the posters. How about some information and details about what you are seeing.
1) Is it a crash of the server, or it just gets hung up and really slow?
2) Is it running out of connections or resources? (Check database connection pool code)
3) Could it be an attack? Is their any unusual level of web trafic preceding the outages?
4) Are your techies using MRTG and SNMP to track various stats like number of connections, memory, etc? If so, are there any patterns or characteristics that precede an outage (or persist during)?
5) If it is a problem with the infopoop software, can you go back to the previous (stable) version?
Please try to post a response before the site goes dark again.
Ken:
I'm quite sure you are as disappointed and frustrated as well as we are and that your apologies are genuine. That being said, in order for any business to remain respected and therefore successful, at times some very difficult decisions are often times necessary, whether that requires capital investment or staff evaluation. As difficult as those decisions may be, without them, ultimately any business will begin to lose credibility followed by lost advertisers, capital and ultimately customers. I sense that you are trying to do everything that you can, but sometimes you need to seek outside assistance to solve problems if you are not able to do so internally. Please, seriously consider seeking assistance, otherwise the future of the RX is in question. Even Fortune 500 companies when improperly managed have failed and filed for bankrupcy. Seriously consider.
I'm quite sure you are as disappointed and frustrated as well as we are and that your apologies are genuine. That being said, in order for any business to remain respected and therefore successful, at times some very difficult decisions are often times necessary, whether that requires capital investment or staff evaluation. As difficult as those decisions may be, without them, ultimately any business will begin to lose credibility followed by lost advertisers, capital and ultimately customers. I sense that you are trying to do everything that you can, but sometimes you need to seek outside assistance to solve problems if you are not able to do so internally. Please, seriously consider seeking assistance, otherwise the future of the RX is in question. Even Fortune 500 companies when improperly managed have failed and filed for bankrupcy. Seriously consider.
SHRINK AND STAFF,
I'VE BEEN HERE SINCE 2001. THE RX IS ONE OF THE FIRST PLACES I GO TO GET MY SPORTS INFO. THE PAST COUPLE YEARS U CAN'T GET IN HERE AT CRUNCH TIME OR MORE OFTEN DURING REG TIME. WHAT GIVES?
YOU GUYS KNOW THERES A PROB AND EITHER U DON'T CARE TO FIX IT OR DON'T KNOW HOW TO FIX IT, BUT WHATEVER IT IS, IT HAS TO BE FIXED.HOW LONG DO U EXPECT UR LOYAL VIEWERS TO KEEP COMMING BACK?
I DON'T WANT TO LEAVE AND I PROB WON'T, BUT ITS VERY FUSTRATING AND IF ITS NOT FIXED PEOPLE R GOING TO MAKE THIS PLACE THEIR LAST OPTION INSTEAD OF THEIR FIRST.
I'VE BEEN HERE SINCE 2001. THE RX IS ONE OF THE FIRST PLACES I GO TO GET MY SPORTS INFO. THE PAST COUPLE YEARS U CAN'T GET IN HERE AT CRUNCH TIME OR MORE OFTEN DURING REG TIME. WHAT GIVES?
YOU GUYS KNOW THERES A PROB AND EITHER U DON'T CARE TO FIX IT OR DON'T KNOW HOW TO FIX IT, BUT WHATEVER IT IS, IT HAS TO BE FIXED.HOW LONG DO U EXPECT UR LOYAL VIEWERS TO KEEP COMMING BACK?
I DON'T WANT TO LEAVE AND I PROB WON'T, BUT ITS VERY FUSTRATING AND IF ITS NOT FIXED PEOPLE R GOING TO MAKE THIS PLACE THEIR LAST OPTION INSTEAD OF THEIR FIRST.
<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by THE SHRINK:
Thanks for the feedback...
When we have completely resolved this, you guys will be the first to know...
It will take no longer then next week..
Thanks,
Ken <HR></BLOCKQUOTE>
Shrink-
You have completely missed the point of the techies offering to help. Telling us all about it after you have resolved it give us zero opportunity to help solve it faster. Duh!
Adding to my previous questions (sparked by Dave Matthews post):
Are other Infopop sites having the same problem? Is it infopop software or something specific to RX?
Shrink, everything I listed is a question that should have been asked, answered or checked after the third crash. Nothing there should be a state secret. Lay some answers on us.
You've got guys here like newbie that really rock at problem solving.
As for Blue Edwards with: where else you gonna go tough guy?
All the sharp posters could be on Major or any other forum tomorrow (and many of them already are, under different names). RX has a great rep, but staying online is a bit of a pre-requisite.
Thanks for the feedback...
When we have completely resolved this, you guys will be the first to know...
It will take no longer then next week..
Thanks,
Ken <HR></BLOCKQUOTE>
Shrink-
You have completely missed the point of the techies offering to help. Telling us all about it after you have resolved it give us zero opportunity to help solve it faster. Duh!
Adding to my previous questions (sparked by Dave Matthews post):
Are other Infopop sites having the same problem? Is it infopop software or something specific to RX?
Shrink, everything I listed is a question that should have been asked, answered or checked after the third crash. Nothing there should be a state secret. Lay some answers on us.
You've got guys here like newbie that really rock at problem solving.
As for Blue Edwards with: where else you gonna go tough guy?
All the sharp posters could be on Major or any other forum tomorrow (and many of them already are, under different names). RX has a great rep, but staying online is a bit of a pre-requisite.
