I find it much easier to handle the limited disputes over the phone and besides lets face it; pinnacle's emails are not good! But you know what in the end, it just does not matter because their lines are exceptional but their CS is marginal at best but it does not keep me from playing there, but a good phone # would not hurt! But hey, its their business and they can run it any way they want of course but we are having fun with semantics here, right?