vg; all phone calls to all off-shores are recorded, you can listen to a "playback" if theres ever a discrepancy.
This stuff with pinnacle is ridiculous. They could staff a few cs people and list a local number so that when their customers absolutely need to speak with someone they would spend their own money and not pinnacles. That way they couldn't use the excuse about the phone costs and still offer reduced vig. Also, if you want to play an A/R or "if wager" you cannot do this over the internet. You MUST call. Why should I be penalized and not get reduced vig because they don't offer the capability of making these wagers over the net. MANY off-shores have the capability of placing these types of wagers on the net.
Since playing with them I've found several errors in their system and attempting to explain via e-mail is truly painful. One is with the way they grade "if win only" bets that are bigger than 2 teams. Another is when you want to play an "action-reverse" they can only enter it as "double-action" in their system. So when you want single action you need to say you want 2 "if-bets" and say them verbally. It almost cost me $1200, played a 2 team A/R single action, they entered it as double action because thats the only way their system would accept it, sure enough, one of the positions was a total and it pushed and the 2 position was a loser. Good thing I caught it in my account. They did change it and put the money back in my account after listening to my bet. They then discovered that their system would only accept double action "action reverses".
Explaining things like this is difficult enough to explain verbally, and follow someones explanation over the phone, via e-mail is nearly impossible.
[This message was edited by RalphJ on September 12, 2003 at 08:43 AM.]