How important is it to you that your book answers your EMAILS in a timely manner?

[Dante]

I think its important and want to see how others feel


thanks

 

[bigbet1234]

very

 

[Fishhead]

Somewhat, but if they dont reply, I just give them a call.

I prefer it as a first resort, and if that fails, I just call them if it is important.

Not that big a deal in the grand scheme of things to me personally.

 

[JimFiestSux]

Absolutely very important! I'm spoiled by Carib now cause they always answer my emails in less than 5 minutes!

 

[oldmantime]

Agreed Dante. Until this week, I gave my favorite book very low marks for answering emails. This week they did answer them in a timely manner. (A couple of hours-lol).

Still the best my a country mile for the small palyer like me.

 

[sheva]

very important. I hate it when I have to wait for an answer for more than 12 hours. Love Pinnacle, always have an answer within 5-10 minuts

 

[oldmantime]

WSEX--No.1 (On my list)

 

[Fishhead]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by oldmantime:
WSEX--No.1 (On my list) <HR></BLOCKQUOTE>

Why more posters do not have an account with WSEX is beyond me.

A MUST have!

 

[sherman]

V Wager is a good book but getting them to respond to emails is IMPOSSIBLE

 

[TheGeneral+]

It is nice to get prompt replies, but if I need an answer that fast, then I like the phone, as many can attest.

 

[BAUS]

It's important to me. If I don't get an answer for 12 hours or don't get one at all, I get the feeling the book is asleep at the wheel.

I also like email because then your question is answered in black and white. Some un-intelligble clerk can give you wrong info on the phone sometimes. It pays to be careful, IMHO.

BAUS

 

[mgspooky]

VERY IMPORTANT!!


NOW 24 HOURS AND CANBET HAS YET TO RESPOND.

 

[Dante]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by BAUS:
It's important to me. If I don't get an answer for 12 hours or don't get one at all, I get the feeling the book is asleep at the wheel.

I also like email because then your question is answered in black and white. Some un-intelligble clerk can give you wrong info on the phone sometimes. It pays to be careful, IMHO.

BAUS <HR></BLOCKQUOTE>

great post BAUS exactly why I like it also

 

[betmonkey]

I had a problem at WSEX about a ungraded horse wager....it took almost 20 hours to get the ticket graded and then it took another 20 to get my email answered with "We don't know why it took that long??" Phone calls are usually the fastest IF you get a clerk you can understand so I depend on email replies as my primary contact between me and my book.

WSEX is still on the clock from a email I sent last night...lol It took longer than that to get a reply about the email I got. The email said they offered the "best teaser and parlay odds in the world" I informed them that they did NOT because ABC had better odds on their 2-team 7pt teasers. "we will check into what ABC offers" is the reply I finally got. Bodog and Bowmans are the best so far. CARIB is in another world because of their "memo" system.