I went on a sales call tonight and I got there and it had to be 90 degrees in the kitchen. The lady said that she was sorry that it was so hot but her air conditioner had gone out. I asked when that happened and she replied "a couple of years ago"!!!! Needless to say, I figured out real quick that she was not in the market for 3k worth of cookware and I got the fuck out of there. I do not know how people can live that way!!