This happened tonight. I had to call this book 4 times to get my bet graded. At least an hour after the Nascar race ended my winning ticket still wasn't graded. After 4 calls the moron book finally graded my ticket. I hate when I have to do the job that the sportsbook should be doing. This book told me to take my business elsewhere. I'm only down $3,000 the last 4 months and they don't want my business. Guess the Book?