Today has been a very long and excruciating day, after a late Sunday evening. They say when it rains it pours and today just goes to show that those are wise words. We have been slammed in here and at other major forums, and I empathize with everyone not getting paid immediately. Hell I am getting the calls and I understand clearly. It is the correct way that a player gets paid for winning his bets and I have been here all day, and know Mike has as well on his end, in order to resolve an enormous run to our Neteller to fulfill this basic component of our industry. Take a bet, pay a bet.
As you already know someone cried WOLF, with all due understanding, but he provoked havoc and disarray with a great portion of our player base. Not only do we have to deal with paying people we also must deal with retaining their business through damage control. We understand this can be extremely stressing and obviously people will wish their funds out of an account immediately if possible. All payments pending are requests made today and we are tackling them one by one. For this reason, to many customers hours feel like days but we understand your consideration and haste and request you remain calm and objective.
I would have gladly responded on the forums all day, but my priority will always be the phone, then your emails, then the threads. Today it was impossible. This was like a brushfire and took our service by storm. From where I stand and what I know, GamblersAvenue.com is going no where. This business has thrived enough to be recognized as a good option with great service and I intend to continue and enforce this standard.
We understand this challenge will be faced and the waters should soon be back to normal. All payments pending should soon be taken care of and within the 24 hour period stated on our site. No one currently pending is beyond today’s requests. We will appreciate your further patience and understanding. We wish to express our desire to make it very clear that we intended to resolve this matter and remain an option for the public. This operation like many businesses before it has challenges to confront. Those will be met and resolved, always considering customer satisfaction. Once this issue is put to rest we will only prove that the positive opinion offered by many is real. We appreciate the concern of many in the forum and believe it to be just but please permit us to calm the waters and take care of the matter.
Good evening
Fredd
Customer Service
As you already know someone cried WOLF, with all due understanding, but he provoked havoc and disarray with a great portion of our player base. Not only do we have to deal with paying people we also must deal with retaining their business through damage control. We understand this can be extremely stressing and obviously people will wish their funds out of an account immediately if possible. All payments pending are requests made today and we are tackling them one by one. For this reason, to many customers hours feel like days but we understand your consideration and haste and request you remain calm and objective.
I would have gladly responded on the forums all day, but my priority will always be the phone, then your emails, then the threads. Today it was impossible. This was like a brushfire and took our service by storm. From where I stand and what I know, GamblersAvenue.com is going no where. This business has thrived enough to be recognized as a good option with great service and I intend to continue and enforce this standard.
We understand this challenge will be faced and the waters should soon be back to normal. All payments pending should soon be taken care of and within the 24 hour period stated on our site. No one currently pending is beyond today’s requests. We will appreciate your further patience and understanding. We wish to express our desire to make it very clear that we intended to resolve this matter and remain an option for the public. This operation like many businesses before it has challenges to confront. Those will be met and resolved, always considering customer satisfaction. Once this issue is put to rest we will only prove that the positive opinion offered by many is real. We appreciate the concern of many in the forum and believe it to be just but please permit us to calm the waters and take care of the matter.
Good evening
Fredd
Customer Service
